Brief NHU-PAC outage Tue May 29 7:55am

Tuesday, May 29: It's the last Tuesday of the month so NHAIS Services will be restarting NHU-PAC servers this morning, starting at 7:55. Most NHU-PAC features will be restored within 5 minutes but Holdings Maintenance usually takes an extra 5 minutes or so.

Brief searching outage Thur. 5/24 7:40 am

There will be a brief interruption of NHU-PAC searching to update keyword indexes on Thursday, May 24, at 7:40 a.m. The outage should last no more than 5 minutes.

No LR, NC van routes Wed 5/23

The Lakes Region van route and the North Country van route are cancelled today due to driver illness. To see the list of affected libraries please check this webpage: http://www.nh.gov/nhsl/services/librarians/van_delivery/wednesday.html. We are sorry for the inconvenience this may cause.
Donna Gilbreth
Reference and Information Services Supervisor
New Hampshire State Library
20 Park St.
Concord, NH 03301
603-271-2060
donna.gilbreth@dcr.nh.gov

NHU-PAC training in Portsmouth & Hooksett next month

Classes in using the NHU-PAC for cataloging, searching, and interlibrary loan will be offered in Portsmouth on June 5 and in Hooksett on June 13. For details and to register online, go to http://www.nh.gov/nhsl/nhais/locations.htm and click on the "online registration system" link. There is no charge for these classes. If you need help registering or have questions about the classes, contact the NHAIS Help Desk by e-mail or phone 271-2141.

NHU-PAC outage Wed 5/9

Wednesday, May 9, 10 a.m.: NHU-PAC's web server will be restarted in the next few minutes because of some problems with the system this morning.  This will mean an interruption of NHU-PAC service for about 5 minutes.

May 2012 Van Delivery News

The New Hampshire State Library is closed on Monday, May 28, 2012, in observance of Memorial Day.

There will be NO Van Delivery on that date.

For a complete list of all of the holidays the State Library is closed, please visit http://www.nh.gov/nhsl/services/librarians/van_delivery/instructions.html (the van delivery instructions) and scroll down to "NO Van Service".

If for any other reason (e.g. bad weather) van service on a particular route(s) does not operate, libraries will be notified via an e-mail message and a post to this blog. If your library does not receive van service on a particular day, please check your e-mail and/or this blog before calling the State Library.

Please remember to properly label each item which you are sending via the Van Delivery Service. This will help ensure these items make it to the correct destination in a timely manner.

If you need a refresher on how items should be marked for the van, please refer to the Van Delivery Service - Instructions, http://www.nh.gov/nhsl/services/librarians/van_delivery/instructions.html, and scroll down to number 3 of the guidelines, "Addressing material to be sent on the van".

To print a current van directory list arranged in alphabetical order by library, please use the PDF version which is available at http://www.nh.gov/nhsl/services/librarians/van_delivery/documents/vandirectory.pdf

You will need Adobe Acrobat Reader to view and print this pdf file. If you do not have it installed on your machine, you may down load it for free from http://www.adobe.co.uk/products/acrobat/readstep2.html

Due to the ever increasing load of materials transported by the New Hampshire State Library van delivery system, our vans can reach maximum capacity before the end of a van route, especially following long weekends and holidays. Our drivers can decline to accept materials if they feel they cannot fit them safely on their van. We are also asking libraries to please be aware of volume during times when there is likely to be a problem. You should prioritize your materials to be picked up, in case some items must be left until the next van pick up. That will allow us to immediately transport the most important items as quickly as possible.

If you have any questions you may contact Donna Gilbreth at 271-2060 or Diana DeCota at 271-2206.

Back on Track

The state network had a problem (some connection at the state data center went down aparently). They have the connection back up now (11:11am) and our connectivity here is back (slow, but back). The Department of Info Technology person tells me that the speed should be restored shortly as they are still working on stuff, but the basic problem is resolved.
All the NHU-PAC elements look to be back in place and functioning as expected at this point. (I did have to restart my PC to establish a fresh network connection).
If you find things are not working as you expect please call the NHAIS Help Desk at 271-2141 and let us know what you are seeing.

Monday morning NHU-PAC issues

Monday, May 7, 10:55 a.m.: We're seeing some network issues in Concord which are affecting NHU-PAC performance.  Among other things, you may get an "unable to retrieve results" reponse to searches.  We're looking into this.

Brief NHU-PAC searching outage Tue 5/1 7:45am

Tuesday, May 1: There will be a brief interruption of NHU-PAC searching starting at 7:45 this morning to install updated keyword indexes.  Searching should be restored within 5 minutes.