Brief NHU-PAC searching outage 3/29 7:35am

There will be brief interruption of NHU-PAC searching starting at 7:35 a.m. today (Thursday, Mar. 29) to allow installation of new keyword indexes. Searching should be restored within 5 minutes.

Brief NHU-PAC searching outage 3/27 7:40am

There will be brief interruption of NHU-PAC searching starting at 7:40 a.m. today (Tuesday, Mar. 27). Searching should be restored within 5 minutes.

Brief NHU-PAC searching outage Tue 3/27 am

Monday, March 26: Because NHU-PAC servers were restarted this morning to address system peformance issues, the monthly restart scheduled for tomorrow morning will be skipped as long as no further performance issues surface. However, there will be a brief interruption of NHU-PAC searching to allow installation of updated indexes. This will probably happen around 7:40 a.m. Tuesday.

Brief NHU-PAC outage Mon 3/26 8:05am

Monday, Marh 26: NHU-PAC servers will be restarted around 8:05 this morning. Most of the NHU-PAC should be back online within 5 minutes; the Holdings Maintenance server will probably take an extra 5 minutes to return to service.

Normally the servers are restarted on the last Tuesday of the month but with some problems noted this morning--slow display of individual results and missing pictures and reviews--we're doing the restart a day early.

NHAIS by the Numbers 2011

Statistics on the use of NHAIS during 2011 have been compiled and added to the NHAIS webpage. The published data include ILL loans and borrows for each NHAIS library (active ILL participant or not) as well as snapshot holdings data for each library for 2002, 2010, 2011 and 2012. Holdings data is collected each January, so the figure listed as "2012" is the number of items listed in NHU-PAC as held by the library in January 2012.

During 2011 there were 225,705 items added to NHU-PAC by NHAIS libraries and 121,382 loans filled through NHAIS ILL (10,100 per month, approximately) by the 285 libraries currently participating in NHAIS ILL. Over the past decade the number of items listed in NHU-PAC has increased by 2,831,599.
Items Loaned in 2011

• 8 libraries filled more than 2000 NHAIS ILL requests each during 2011
• 27 libraries filled 1000-1999 requests
• 148 libraries filled 100-999 requests
• 81 libraries filled fewer than 100 requests
• 21 libraries didn't fill any requests all year

Items Borrowed in 2011

• 3 libraries borrowed more than 2000 items each through NHAIS ILL during 2011
• 34 libraries borrowed 1000-1999 items
• 154 libraries borrowed 100-999 items
• 68 libraries borrowed fewer than 100 items
• 26 libraries didn't borrow anything all year

SW van delayed Mon. 3/19

The SW van route will be running behind schedule today (Monday, Mar. 19) because of "flat tire issues." A list of affected libraries is here, under "Monday."

Van Route Cancellation, Friday, March 16, 2012

The Friday (March 16th) Lakes Region van route is cancelled due to vehicle repair issues. The libraries that will not receive van service tomorrow are listed here:

http://www.nh.gov/nhsl/services/librarians/van_delivery/lakes_region.html. Thank you for your patience.

NHU-PAC back in business

Monday, Mar. 5, 3:25 p.m.: The NHU-PAC is back in service following installation of a software patch. No further interruptions of service are planned for today. If you find anything amiss in the functioning of the NHU-PAC, please report your observations to the NHAIS Help Desk at 271-2141.

NHU-PAC outage 3pm Mon. 3/5

Monday, Mar. 5: The NHU-PAC will go offline for roughly a half hour starting around 3 p.m. today.

Van Route Cancellation

The North Country (NC) Van Delivery route is cancelled for today, Monday, March 05, 2012. Sorry for any inconvenience.

NHU-PAC Monday morning update

Monday, Mar. 5: There may be further interruptions of NHU-PAC service today as we continue to work with the networking folks at the NH Dept. of Information Technology and the software folks at SirsiDynix to resolve connectivity and performance issues which were very much in evidence throughout Friday. We'll try to give advance notice if the system will be taken offline but please understand that sometimes that's not possible.

ILL users: Because ILL transactions happen on a separate server you may be able to do ILL work even if the rest of the NHU-PAC is down. The direct route to the ILL program is http://centre.library.state.nh.us/~ursa/staff_login_frame.html. If it's necessary to shut down searching functions for a while, that will affect all parts of the NHU-PAC, including the ability of ILL users to search and create new requests.

Friday System Status

At the moment (Friday at 5:34pm) the NHU-PAC is up and running as it should be. We (with help from both SirsiDynix and the NH Dept. of Information Technology) have not been able to pin down why we keep losing web access to NHU-PAC, so I don't have a lot of confidence that the system will stay available all weekend.

SirsiDynix has some things to be tried out on Monday that may tell us why this is happening and make it stop. Until then, we are hoping for the best.

See my earlier post (now corrected) for how you can connect to ILL if NHU-PAC access disappears again.
If you don't already have a link to the NHAIS Blog besides the one on NHU-PAC, you might want to set one up. The address is http://nhais.blogspot.com/

You Can Do ILL

The connectivity issue with NHU-PAC does not appear to be causing problems for the NHAIS ILL system. I tested a few things on an account just now and created, shipped, recieved, returned, and completed a new transaction (obviously I had to act as two different libraries to do this).

You can go directly to the NHAIS ILL system which is at http://centre.library.state.nh.us/~ursa/staff_login_frame.html

There is a link to it on the NHAIS web page as well, under ILL Resources.

NOTE: The original version of this post had a typo in the direct link to the ILL system. Sorry about that. it is now corrected.

NHU-PAC Not Connecting

There continue to be issues with connecting to NHU-PAC. We are working with the NH Department of Info Technology to get things sorted out. You will probably find that you cannot display the NHU-PAC site, regardless of which URL you use. We are working on fixing that and will let you know as soon as there is progress.

NHU-PAC restored - further observations

Friday, Mar. 2, 9:53 a.m.: One user reports trouble connecting to the NHU-PAC at its longtime address of http://www.nhu-pac.library.state.nh.us/ but was able to connect after entering the alternate address of nhu-pac.nh.gov in her browser's address area.

NHU-PAC restored

Friday, Mar. 2, 9:40 a.m.: NHU-PAC connectivity has been restored and the system appears to be functioning normally. Please contact the NHAIS Help Desk at 271-2141 if you find otherwise.

NHU-PAC connectivity

Friday, Mar. 2, 9:25 a.m.: We're looking into problems with connecting to the NHU-PAC. Users report the homepage is slow to load or never loads.

Van Route Cancellation

The Lakes Region (LR) Van Delivery route has been cancelled for today, March 1, 2012.  All other routes have gone out.  I will post again if this changes.  Sorry for any inconvenience.