A recent software update in the NHAIS ILL System changed the way days are counted when determining how long a request can remain unanswered at a library before it automatically moves on to another potential lender. The day a request first appears as Pending at a location, whether first thing in the morning or late at night, now counts as Day 0 rather than Day 1. To compensate, the Days to Respond setting in the Participant Record has been changed for all libraries from 4 to 3 to maintain previous behavior. In effect, a request will still wait for a response 3 full days and a fraction of a 4th day. The settings change is now reflected in a 2022 blog post explaining the Participant Record.
NHAIS Notes is a way for the New Hampshire State Library to disseminate information about NHAIS programs and issues. The mission of the New Hampshire Automated Information System (NHAIS) is to promote and improve access to library and information resources for and about New Hampshire. Suggestions or comments about this blog should be sent to mary.russell@dncr.nh.gov
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