Local account blocked for ILL

This message concerns only libraries which allow patron-initiated requesting in the NHAIS ILL System. From time to time, the NHAIS Help Desk hears from staffers bumping into a block in the system when trying to place a request on behalf of a particular account. This usually means something's changed with the account in your ILS. Check if the account has expired or if the patron has changed the password in your catalog. If the latter, having the patron log into the NHAIS ILL System with the new password should fix the problem.