November 5, 2007

Holdings Maintenance connection problem found

From time to time in the past year, the NHAIS Help Desk has heard about some libraries being unable to connect to NHU-PAC's Holdings Maintenance login page. We've had technicians from SirsiDynix and the state look at the issue and, at long last, we believe the cause of the problem has been found. Unfortunately, we can't provide an instant fix. The solution requires a hardware change which we expect to implement before the year is out. In the meantime, we're taking steps to minimize the occurrence of the problem but expect there will continue to be times when some libraries will be unable to load the Holdings Maintenance login page. We ask for your patience and that you please try again later. Thank you to the many libraries that reported this problem and helped run diagnostic tests that eventually led to our finding the source of the problem.