September 29, 2026

ILL fixes and enhancements Tue 9/29 10pm

The NHAIS ILL System will be offline briefly tonight (Tuesday, Sept. 29) to install program updates, starting at 10 o'clock.

-The “Your Request is being processed - please wait” pop-up will now close automatically after actions such as request status updates. The issue of the pop-up lingering was seen only in some versions of the Chrome browser.

-The Searches with Zero Results report is being removed from statistics reports because it isn’t working.

-The NHAIS ILL System will now be able to match a request to a lender using an alternate identifier from that lender's own catalog record. This won't change how you use the program but it should help more requests match correctly, particularly for lenders whose records do not include a system control number in field 001. The one place you might notice this is when viewing the lender list in the full request record. For each potential lender, you'll see the location code, days to respond (always "3"), local call number if present, and--currently--control number from field 001 if present: 

NHHRCR, 3, 973.82 CLAVIN, in00024492847
NHHSVK, 3, 973.82 CLA,
NHHSFC, 3, 973.82 CLA, 2094159

After tonight's update, you may see other numbers if there's no 001 in the lender's record, with the type noted in parentheses:

NHHRCR, 3, 973.82 CLAVIN, in00024492847
NHHSVK, 3, 973.82 CLA, 9781250374509 (ISBN)
NHHSFC, 3, 973.82 CLA, 2094159

In the absence of field 001, the program will use the first of the following: ISBN (020), ISSN (022), OCLC number (035), UPC (024), or Publisher Number (028). If the lender's record has none of these, the program will use the identifier from the record used to create the request.

No SE-C van Tue 9/29

Today’s SE-C ILL van route is cancelled [Tuesday, Sept. 29]. The affected libraries are as follows:

Manchester
Deerfield
Nottingham
Epping
Newmarket
Stratham
Greenland
Hampton 
Hampton Falls
Seabrook
Kensington
East Kingston
Exeter

Thank you for understanding.

Sincerely,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

September 25, 2026

No SE, LR vans Fri 9/25

Today’s SE van route [Friday, Sept. 25] is cancelled due to illness. The affected libraries are as follows:

Northwood
Center Strafford
Barrington
Rochester
Somersworth
Dover
Lee
Durham
Newmarket
Portsmouth
Rye
North Hampton

[Also] today’s Lakes Region (LR) van route has been cancelled. Affected libraries are as follows:

Hill
Bristol
Meredith
Center Harbor
Moultonborough
Wolfeboro
Alton
Gilford
Laconia
Sanbornton

Thank you for your understanding.

Regards,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
 

September 21, 2026

Slowness in NHAIS ILL System Mon 9/21

Monday, Sept. 21, 2 p.m.: Users have noted slowness in the NHAIS ILL System today. Auto-Graphics support has been informed of this.

September 17, 2026

SE-A route truncated Thu 9/17

We’ve had to shorten today’s SE-A ILL van route [Thursday, Sept. 17] due to driver availability. The libraries on this route that WILL be getting ILL bin delivery are as follows:

Stratham
Hampton
Seabrook
Exeter

Thank you for your understanding.

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

No SE-B van Thu 9/17

Today’s SE-B van route [Thursday, Sept. 17] is cancelled. Affected libraries are as follows:

Auburn
Windham
Pelham
Salem
Derry
Londonderry
Hudson
Nashua
Milford
Amherst
Merrimack
Bedford
Manchester

Thanks once again for your understanding.

Regards,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

September 16, 2026

No SE van Wed 9/16

Today’s SE van route [Wednesday, Sept. 16] has been cancelled. The affected libraries are as follows:

Northwood
Center Strafford
Barrington
Rochester
Somersworth
Dover
Madbury
Lee
Durham
Portsmouth
New Castle
Rye
North Hampton

Thank you for your understanding,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
 

2025 library statistics are LIVE!

The 2025 Public Library Survey statistics have been posted to the NHSL website! You can find them on this page (scroll down about halfway):

https://www.nhsl.dncr.nh.gov/librarians-library-staff/library-statistics

Please let me know if you have any questions. 

Sincerely,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

 

September 15, 2026

Brief ILL outage Tue 9/15 10pm

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Sept. 15). Software will be updated but no user-facing functions will change.