NHAIS Help Desk Wed 7/22

We didn't plan it this way but it develops that there'll be nobody in NHAIS Services today (Wednesday, July 22). If you need to report an urgent NHAIS matter today, please direct your issue to Mindy Atwood (mindy.atwood@dncr.nh.gov) or 603-271-2393). We'll be back to normal Thursday.
 

Enhancement for ILL participants in union catalog

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, July 21). This software update includes an enhancement that will affect only the 33 public libraries and 17 school and special libraries that still maintain holdings in the system's union catalog (the NHU-PAC). These libraries either have no automated catalog or have one that cannot serve as a Z39.50 target in the ILL system. With tonight's update, they'll see a "My Library Owns" indicator where that applies in search results. Users will be able to see at a glance whether their library owns a title without opening the full record.

This will display in both the list view (above) and gallery view (below). 

Reminder - North Country ILL Van deliveries

This is a friendly reminder that the regular North Country ILL Van deliveries are ON HOLD until our NC driver returns.

IN THE MEANTIME, we are running North Country Hub Library Routes. Included below is a grid showing the Hub routes, the Hub libraries, and which libraries are associated with each Hub.  

Associated libraries should deliver their bins to their designated Hub. Bins will then be exchanged at the Hubs by the ILL Van driver, and the libraries can then retrieve their bins from their Hubs.

        North Country Hub Route #1 - Thursdays
Whitefield -     Jefferson
                        Twin Mountain
                        Stratford
                        Dalton
Colebrook -     Errol
Lancaster -      Groveton/Northumberland
Lincoln -         Moosilauke/North Woodstock
Plymouth -      Campton
                        Wentworth
                        Rumney
                        Thornton
280 miles


        North Country Hub Route #2 - Fridays
Conway -    Madison
                    Bartlett
                    Jackson
                    Chocorua
                    North Conway
White Mtn C.C.-    Berlin
                               Randolph
                               Gorham
Bethlehem -    Franconia
Littleton -        Monroe
Bath -              Haverhill
                    North Haverhill
                        Lisbon
                        Woodsville
                        Piermont
Lyme/Converse Free (pick up will be on Mondays) - Orford
260 miles

HUB LIBRARY OPEN HOURS:

Colebrook 126 Main Street, Colebrook, NH 
o    Monday, Wednesday, Friday- 10 AM to 1 PM
o    Tuesday: 10 AM to 1 PM
o    Thursday: 1 PM to 5PM
o    Saturday: 9 to 12
o    Sunday: Closed

Lancaster- Weeks Memorial Library 128 Main Street, Lancaster, NH
o    Monday: 1:00 PM to 4:30 PM & 7:00 PM to 9:00 PM
o    Tuesday: 9:00 AM to 4:30 PM
o    Wednesday: 1:00 PM to 4:30 PM & 7:00 PM to 9:00 PM
o    Thursday: 9:00 AM to 4:30 PM
o    Friday: 1:00 PM to 4:30 PM
o    Saturday: 10:00 AM to 12:00 PM
o    Sunday: Closed

Whitefield- 8 Lancaster Road, Whitefield, NH
o    Monday 9:00 - 12:00 pm
o    Tuesday: 10:00 am – 06:00 pm
o    Wednesday 09:00 am – 04:00 pm
o    Thursday 10:00 am – 06:00 pm
o    Friday 10:00 am – 01:00 pm
o    Saturday 9:00 am – 01:00 pm
o    Sunday Closed

Lincoln
o    Monday - Friday: 10 AM to 8 PM 
o    Saturday: 10 AM to 2 PM 
o    Sunday: closed 

Plymouth 1 Russell Street, Plymouth, NH 
o    Monday-Wednesday 10 AM to 8 PM
o    Thursday and Friday 10 AM to 5 PM
o    Saturday 10 AM to 2PM
o    Sunday- Closed

Conway Public Library -- 15 Greenwood Ave, Conway, NH 03818-2100
o    Mon - Thu - 9am-8pm
o    Fri – 10:30am-5pm *delayed opening the last Friday of every month (10:30am)
o    Sat - 9am-1pm
o    Sun - Closed

White Mountains Community College Fortier Library -- 2020 Riverside Drive, Berlin, NH 03570
o    Monday- Friday 8am- 3:30pm
o    NOTE: The Fortier Library is at the far end of a hall. They have a cart you can borrow to get your bin(s) to the library more easily, but you’ll need to either call them to let them know you are coming or go into the library first to get it. The library’s phone number is 603-342-3087.

Bethlehem- 2245 Main Street, Bethlehem, NH
o    Monday, Wednesday, Thursday 1:00 PM – 7:00 PM
o    Tuesday, 10 AM to 4 PM 
o    Friday, 10 AM to 4 PM
o    Saturday 9 AM to 1 PM
o    Sunday- Closed
NOTE: Laura Clerkin has kindly said that if a library needs to drop off outside of open hours, libraries may contact her directly at lclerkin@bethlehemnhlibrary.gov to make arrangements. 

Littleton Public Library – 92 Main Street, Littleton, NH 03561
•    Monday- Closed
•    Tuesday- 9:30 AM- 7PM
•    Wednesday- 9:30 AM- 7PM
•    Thursday- 9:30 AM- 5PM
•    Friday- 9:30 AM – 5PM
•    Saturday- 9:30 – 2 PM
•    Sunday- Closed

Converse Free Library- 38 Union St, Lyme, NH 03768
•    Monday: 1 to 5 pm
•    Tuesday: 10 am to 5 pm
•    Wednesday: 10 am to 8 pm
•    Thursday: 10 am to 5 pm
•    Friday: 10 am to 3 pm
•    Saturday: 9 am to 12 noon
•    Sunday: Closed

Bath Public Library – 4 West Bath Rd, Bath, NH 03740
•    Monday: 9 am to 12 noon; 12:30 pm to 5 pm
•    Tuesday: Closed
•    Wednesday: 9 am to 12 noon; 12:30 pm to 5 pm
•    Thursday: 9 am to 12 noon
•    Friday: Closed
•    Saturday: 9 am to 12 noon
•    Sunday: Closed
NOTE: Bernie Prochnik has kindly said that libraries can also drop off bins on Tuesday mornings.

Thank you,

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources

No SE-B van Mon 7/20

Reminder: Today’s SE-B route is cancelled (Monday, 7/20).  The driver is doing the Capital delivery route instead. 

As mentioned in an earlier email, starting 7/13, the SE-B route will remain cancelled until further notice.  For the time being that driver has been reassigned to the Capital route. The Capital District route libraries will receive delivery on Mondays instead of Thursdays.

The SE-B (Monday) Libraries that are affected by today’s route cancellation are as follows:

Salem
Derry
Nashua
Milford
Amherst
Merrimack
Bedford
Manchester


Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources

No LR van Thu 7/16

I’m sorry for the delay in posting this.  The Lakes Region (LR) van route is cancelled today.  The affected libraries are:

Tilton
Franklin
Ashland
Holderness
Tuftonboro
Ossipee
Sanbornville
Milton
Farmington
New Durham
Barnstead
Pittsfield
Concord Public

Thank you, 
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library 

Hub Library Open Hours (addendum to RE: North Country van route update)

Here is a list of the open hours for each of the NC Hub libraries – 

Colebrook 126 Main Street, Colebrook, New Hampshire 
o    Monday, Wednesday, Friday- 10 A.M. to 1 P.M.
o    Tuesday: 10 A.M. to 1 P.M.
o    Thursday: 1 P.M. to 5P.M.
o    Saturday: 9 to 12
o    Sunday: Closed

Lancaster- Weeks Memorial Library 128 Main Street, Lancaster, New Hampshire
o    Monday: 1:00 P.M. to 4:30 P.M. & 7:00 P.M. to 9:00 P.M.
o    Tuesday: 9:00 A.M. to 4:30 P.M.
o    Wednesday: 1:00 P.M. to 4:30 P.M. & 7:00 P.M. to 9:00 P.M.
o    Thursday: 9:00 A.M. to 4:30 P.M.
o    Friday: 1:00 P.M. to 4:30 P.M.
o    Saturday: 10:00 A.M. to 12:00 P.M.
o    Sunday: Closed

Whitefield- 8 Lancaster Road, Whitefield, New Hampshire
o    Monday 9:00 - 12:00 p.m.
o    Tuesday: 10:00 a.m. – 06:00 p.m.
o    Wednesday 09:00 a.m. – 04:00 p.m.
o    Thursday 10:00 a.m. – 06:00 p.m.
o    Friday 10:00 a.m. – 01:00 p.m.
o    Saturday 9:00 a.m. – 01:00 p.m.
o    Sunday Closed

Lincoln
o    Monday - Friday: 10 A.M. to 8 P.M. 
o    Saturday: 10 A.M. to 2 P.M. 
o    Sunday: closed 

Plymouth 1 Russell Street, Plymouth, New Hampshire
o    Monday-Wednesday 10 A.M. to 8 P.M.
o    Thursday and Friday 10 A.M. to 5 P.M.
o    Saturday 10 A.M. to 2P.M.
o    Sunday- Closed

Conway Public Library -- 15 Greenwood Ave, Conway, New Hampshire 03818-2100
o    Monday - Thursday - 9a.m.-8p.m.
o    Friday – 10:30a.m.-5p.m. *delayed opening the last Friday of every month (10:30a.m.)
o    Saturday - 9a.m.-1p.m.
o    Sunday - Closed

White Mountains Community College Fortier Library -- 2020 Riverside Drive, Berlin, New Hampshire 03570
o    Monday- Friday 8a.m.- 3:30p.m.
o    NOTE: The Fortier Library is at the far end of a hall. They have a cart you can borrow to get your bin(s) to the library more easily, but you’ll need to either call them to let them know you are coming or go into the library first to get it. The library’s phone number is 603-342-3087.

Bethlehem- 2245 Main Street, Bethlehem, New Hampshire
o    Monday, Wednesday, Thursday 1:00 P.M. – 7:00 P.M.
o    Tuesday, 10 A.M. to 4 P.M. 
o    Friday, 10 A.M. to 4 P.M.
o    Saturday 9 A.M. to 1 P.M.
o    Sunday- Closed
NOTE: Laura Clerkin has kindly said that if a library needs to drop off outside of open hours, libraries may contact her directly at lclerkin@bethlehemnhlibrary.gov to make arrangements. 

Littleton Public Library – 92 Main Street, Littleton, New Hampshire 03561
•    Monday- Closed
•    Tuesday- 9:30 A.M.- 7P.M.
•    Wednesday- 9:30 A.M.- 7P.M.
•    Thursday- 9:30 A.M.- 5P.M.
•    Friday- 9:30 A.M. – 5P.M.
•    Saturday- 9:30 – 2 P.M.
•    Sunday- Closed

Converse Free Library- 38 Union St, Lyme, New Hampshire 03768
•    Monday: 1 to 5 p.m.
•    Tuesday: 10 a.m. to 5 p.m.
•    Wednesday: 10 a.m. to 8 p.m.
•    Thursday: 10 a.m. to 5 p.m.
•    Friday: 10 a.m. to 3 p.m.
•    Saturday: 9 a.m. to 12 noon
•    Sunday: Closed

Bath Public Library – 4 West Bath Road, Bath, New Hampshire 03740
•    Monday: 9 a.m. to 12 noon; 12:30 p.m. to 5 p.m.
•    Tuesday: Closed
•    Wednesday: 9 a.m. to 12 noon; 12:30 p.m. to 5 p.m.
•    Thursday: 9 a.m. to 12 noon
•    Friday: Closed
•    Saturday: 9 a.m. to 12 noon
•    Sunday: Closed
NOTE: Bernie Prochnik has kindly said that libraries can also drop off bins on Tuesday mornings.


Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

North Country Van Route Update

We continue to refine and improve our plan to continue service to libraries who receive inter-library loan delivery through North Country routes. Please see below for a list of current hub libraries and our suggestions about where libraries can drop off. If your library would prefer to use a different hub, that is fine, please just let us know so that we are sure we get the bin to the right location. Please note, there are a few changes from last week. 

I want to acknowledge that this is no one’s preferred method of operation. I also want to thank you for your patience as we’ve been building the plane while flying the plane. I’d like to share some factors and facts with all of you so that you can understand what we are doing and why:

1. The usual North Country routes driver lives in the area. This means that many days during the week she can start or end her day near the libraries in Coos, Carroll, and Grafton Counties. When we have a substitute van driver, that person starts and ends the day in Concord.

2. In the past, we have had a roster of five circulation/reference staff members who, under “other duties as assigned”, were able to fill in on routes when drivers took vacation or were out for medical reasons. Today we have a roster of three— Diana, me, and one substitute driver. Additionally, when Diana drives, that requires us to find people who can fill in for her at the circulation desk that day. Sometimes that is not achievable.

3. At this time, we do not know how long we will have to operate like this. I acknowledge that is its own difficulty, and I am sorry for that.

4. The North Country routes, while the most affected, are not the only inter-library loan routes affected lately. Libraries in the southwest corner of the state have also recently dealt with multiple cancelled routes and reduced deliveries for several weeks while we sought to hire a new driver. A director on the seacoast is making the trip to Concord tomorrow to drop off and pick up bins for three libraries because their usual driver is on vacation. 

5. I am deeply appreciative of the work and effort that Diana and Jen have put into this plan. However, these decisions are mine and mine alone. Please direct any questions, comments, or concerns directly to me. 

6. I would like to propose that for two weeks we all give this plan a chance to work. Then, on 7/29, I will make myself available via Zoom to take your collective feedback, ideas for improvement and virtual rotten vegetables. 

With thanks,
Mindy

Mindy Atwood
Administrator of Library Operations :: Assistant State Librarian
New Hampshire State Library 
N.H. Department of Natural & Cultural Resources
20 Park Street :: Concord, NH  03301
603-271-2393 (w) :: 603-573-6402 (m)
mindy.atwood@dncr.nh.gov
nhsl.dncr.nh.gov

ILL Van routes for the week of 7/13/2026

Here is a summary of what the ILL van routes look like for this week:

Monday, 7/13 (yesterday) – SE-B route was cancelled.  The driver did the Capital delivery route instead. 
[As mentioned in an email last week, starting 7/13, and The SE-B route will remain cancelled until further notice, as for the time being that driver has been reassigned to the Capital route. The Capital District route libraries will receive delivery on Mondays.]

Tuesday, 7/14 – SE-C route cancelled (Driver on a much-needed vacation). Affected libraries: Deerfield, Nottingham, Epping, Newmarket, Stratham, Greenland, Hampton, Hampton Falls, Seabrook, Kensington, East Kingston, Exeter

Wednesday, 7/15 – SE route cancelled (Driver on vacation). Affected libraries: Northwood, Center Strafford, Barrington, Rochester, Somersworth, Dover, Madbury, Lee, Durham, Portsmouth, New Castle, Rye, North Hampton

Thursday, 7/16 – SE-B route cancelled (Driver on vacation). Affected libraries: Auburn, Windham, Pelham, Salem, Derry, Londonderry, Hudson, Nashua, Milford, Amherst, Merrimack, Bedford, Manchester.

NOTE: The regular NC routes are suspended until further notice.  Instead:

Thursday, 7/16 – TWO NC Hub Routes will run. Details to be sent out in a future email.

Friday, 7/17 - A NC Hub Route will run. Details will be sent out in a future email.

Thank you.  Please send any questions to nhslill@dncr.nh.gov 

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources

No SE-B Van Mon, 7/13

The SE-B ILL Van route had to be cancelled today.  My deepest apologies for the late notice.
Affected libraries are as follows:

Salem
Derry
Nashua
Milford
Amherst
Merrimack
Bedford
Manchester
Hooksett

Please bear with us, thank you!
Jen

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library