2025 Library Statistics -- correction made

Yesterday I discovered an error on the Services tab of the 2025 Complete Library Statistics Excel document posted to the NHSL website. Somehow, I managed to leave out an entire column of data when calculating the Grand Total – All Program Attendance (found in column AS of the Services tab). The result was that everyone’s program attendee numbers were falling short. ☹

I’ve fixed this error and the corrected file has been uploaded to the NHSL site, replacing the incorrect version. It’s available on the Library Statistics page (https://www.nhsl.dncr.nh.gov/librarians-library-staff/library-statistics). If you’ve saved a local copy of the original file for yourself, please download this updated version and use it instead.

I deeply apologize for any inconvenience or confusion the data omission may have caused. Please let me know if you have any questions.

Sincerely,

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

 

Speed improvement in ILL update Tue 10/13 10pm

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Oct. 13) to update software. Auto-Graphics reports this enhancement: 

"We are continuing to work on improving how quickly staff pages load ILL requests. This release includes speed improvements to the Request Manager status lists and to Search by Request Number, which should be most noticeable for libraries with a large number of requests. There is no change to how these pages look or work."

 

No LR, CD vans Mon 10/12

Today is Monday, October 12, and the Lakes Region (LR) van route has been cancelled. 

Libraries on this route:

Tilton
Franklin
Bristol
Meredith
Moultonborough
Wolfeboro
Gilford
Laconia
Belmont
Concord Public


[Also] today’s Capital ILL route has been cancelled due to illness.  

Libraries affected:

Boscawen
Canterbury
Loudon
Chichester
Epsom
Pembroke
Allenstown
Hooksett
Bow
Dunbarton
NHTI

Thank you,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
 

Columbus Day van service

Hi Everyone,

I want to let you know that the New Hampshire State Library will be open and vans will be running on Monday, October 12, 2026, Indigenous Peoples’ Day/Columbus Day.

If your library normally receives ILL delivery on Monday but is planning to be closed, please let us know.

You can either respond to my email or call the Circulation desk at 603-271-2616.

Thank you!

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

ILL fixes and enhancements Tue 9/29 10pm

The NHAIS ILL System will be offline briefly tonight (Tuesday, Sept. 29) to install program updates, starting at 10 o'clock.

-The “Your Request is being processed - please wait” pop-up will now close automatically after actions such as request status updates. The issue of the pop-up lingering was seen only in some versions of the Chrome browser.

-The Searches with Zero Results report is being removed from statistics reports because it isn’t working.

-The NHAIS ILL System will now be able to match a request to a lender using an alternate identifier from that lender's own catalog record. This won't change how you use the program but it should help more requests match correctly, particularly for lenders whose records do not include a system control number in field 001. The one place you might notice this is when viewing the lender list in the full request record. For each potential lender, you'll see the location code, days to respond (always "3"), local call number if present, and--currently--control number from field 001 if present: 

NHHRCR, 3, 973.82 CLAVIN, in00024492847
NHHSVK, 3, 973.82 CLA,
NHHSFC, 3, 973.82 CLA, 2094159

After tonight's update, you may see other numbers if there's no 001 in the lender's record, with the type noted in parentheses:

NHHRCR, 3, 973.82 CLAVIN, in00024492847
NHHSVK, 3, 973.82 CLA, 9781250374509 (ISBN)
NHHSFC, 3, 973.82 CLA, 2094159

In the absence of field 001, the program will use the first of the following: ISBN (020), ISSN (022), OCLC number (035), UPC (024), or Publisher Number (028). If the lender's record has none of these, the program will use the identifier from the record used to create the request.

No SE-C van Tue 9/29

Today’s SE-C ILL van route is cancelled [Tuesday, Sept. 29]. The affected libraries are as follows:

Manchester
Deerfield
Nottingham
Epping
Newmarket
Stratham
Greenland
Hampton 
Hampton Falls
Seabrook
Kensington
East Kingston
Exeter

Thank you for understanding.

Sincerely,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

No SE, LR vans Fri 9/25

Today’s SE van route [Friday, Sept. 25] is cancelled due to illness. The affected libraries are as follows:

Northwood
Center Strafford
Barrington
Rochester
Somersworth
Dover
Lee
Durham
Newmarket
Portsmouth
Rye
North Hampton

[Also] today’s Lakes Region (LR) van route has been cancelled. Affected libraries are as follows:

Hill
Bristol
Meredith
Center Harbor
Moultonborough
Wolfeboro
Alton
Gilford
Laconia
Sanbornton

Thank you for your understanding.

Regards,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
 

Slowness in NHAIS ILL System Mon 9/21

Monday, Sept. 21, 2 p.m.: Users have noted slowness in the NHAIS ILL System today. Auto-Graphics support has been informed of this.

SE-A route truncated Thu 9/17

We’ve had to shorten today’s SE-A ILL van route [Thursday, Sept. 17] due to driver availability. The libraries on this route that WILL be getting ILL bin delivery are as follows:

Stratham
Hampton
Seabrook
Exeter

Thank you for your understanding.

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library