August 2, 2022

ILL fixes Tue 8/2

The NHAIS ILL System will be offline for up to 15 minutes starting at 10 o'clock tonight (Tuesday, Aug. 2) to install program updates.

-The calendar used to set a due date for Renewed by Lender status from the status list for requests in Accepted Renewal, Received, or Overdue statuses was not functioning. Staff had to set the new due date for each request by opening the request record. This has been corrected so the lender will be able to apply extended due dates to more than one request from the status list.

-When performing an OCLC number search, the program would attempt to find a match as it does if a word is misspelled and would display something like this:

With this release, OCLC numbers will be treated like ISBNs and other standard number searches: if an exact match isn’t found, the “Zero results” page will display.

-Some drop-down menus could be difficult to read if the color theme had a dark background and were sometimes impossible to read on smaller devices. In order to ensure that the menus with black text are readable, regardless of color theme used, the menus will now have black text on a white background with the selected option shaded. Two places where this will be most noticeable are on the search results page and using the “Sort” or “Group By” drop-downs menus which currently have a purple background.

Old look:

New look:




July 28, 2022

Up and running

Thursday, July 28, 3:32 p.m.: Another update from Auto-Graphics:

"Everything should now be up and running. Folks may want to re-log in a fresh tab if they are still having any issues. If issues persist after that, please let us know."

Nearing a fix

Thursday, July 28, 3:30 p.m.: This just in from Auto-Graphics:

"The issue with Amazon Web Services is slowly being corrected and we are about there.  Internally, we are free from errors, and I would say you could try to log in and see how it works."

 

Still more on ILL issues

Thursday, July 28, 1:40 p.m.: Further word from Auto-Graphics:

This is a confirmed Amazon (AWS) issue...The issue to expected to be resolved within the next hour.

More on ILL issues

Thursday, July 28, 1:17 p.m.: More from Auto-Graphics on connectivity problems with the NHAIS ILL System:

"We are experiencing system issues with our Amazon servers.

We apologize for this inconvenience and will let you know when we have corrected the issue.

Thank you for your understanding,"

NHAIS ILL System issues Thu 7/28

Thursday, July 28, 1:15 p.m.: Auto-Graphics is looking into reports of connectivity issues with the NHAIS ILL System at this hour.

No SE van Fri 7/29

Due to staffing shortage on Friday, July 29,2022 we have cancel the Southeast van route. The affected libraries are:

Northwood
Rochester
Somersworth
Dover
Lee
Durham
Newmarket
Portsmouth
Rye
North Hampton

Thank you for your patience and understanding.
Best,

Jill M Witham
Van Service Coordinator
New Hampshire State Library
20 Park St.
Concord,NH 03301
603 271-2206
Jill.m.witham@dncr.nh.gov