Showing posts with label NH Public Library Annual Report. Show all posts
Showing posts with label NH Public Library Annual Report. Show all posts

September 16, 2026

2025 library statistics are LIVE!

The 2025 Public Library Survey statistics have been posted to the NHSL website! You can find them on this page (scroll down about halfway):

https://www.nhsl.dncr.nh.gov/librarians-library-staff/library-statistics

Please let me know if you have any questions. 

Sincerely,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

 

August 27, 2026

2025 Public Library Survey Data

Our state’s Public Library Survey data has been certified (hurray!). Now, I will create the Excel spreadsheets to post to the NHSL website for you all to enjoy. I’ll need some time to get that done, but I’m planning to have the worksheets finished and posted before September is over.

As a reminder, Library Statistics are available on this page on the NHSL’s website:
https://www.nhsl.dncr.nh.gov/librarians-library-staff/library-statistics
(scroll down the page about halfway).  

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library 


April 29, 2026

2025 Public Library Survey DUE TOMORROW

As of 11:30am today [Wednesday, Apr. 29], approximately 75% of NH public libraries have submitted their annual reports. Well done! However, I’m still expecting surveys from a little over 50 libraries. Let’s go, folks!

I’ve sent emails to the directors of those 50+ libraries requesting a status update. If someone other than the director in your ‘brary does the survey, forward this message to them and ask them to contact me, pretty please with data on top.

The end (of the survey) is nigh!

Thanks all,
Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

April 23, 2026

Annual reports reminder!!!

I think this cow might be wondering, “When are you going to submit your  2025 annual reports/public library surveys?” Don’t leave this cow in suspense! 

In all seriousness, the data collected in this IMLS-funded annual project is critical to public libraries and for education about the impact of NH public libraries state-wide. I just finished my presentation for the NHLTA Conference and the state-wide annual stats figure prominently in it!

Please let the humorous, patient, and generally wonderful Jen Finch know if you need any help at all. You can do it!!!

Thanks,
Mindy Atwood
Administrator of Library Operations :: Assistant State Librarian
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park Street :: Concord, NH  03301
603-271-2393 (w) :: 603-573-6402 (m)
mindy.atwood@dncr.nh.gov
nhsl.dncr.nh.gov

 

April 21, 2026

2025 Public Library Survey Countdown

As of noon today [Tuesday, Apr. 21], 55% of NH public libraries have submitted their annual reports/public library surveys for 2025.
 
There are 10 days left for the remaining 100 libraries to turn in theirs. 
 
You can do it, folks. I have faith in you!  
 
Tip: Remember to click the SUBMIT button after Verifying.  😊
 
Please email or call me if you are having trouble.
Thanks!
Jen
 
Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

April 14, 2026

Public Library Survey/Annual Report Update

As of 2:15pm today [Tuesday, Apr. 14], 50% of our NH public libraries have submitted their 2025 PLS (annual report).  Thank you!

April 30, 2026 is the PLS deadline. 17 days remain to submit your survey/report.

NOTES
For weird, unknown reasons, the LibPAS survey software has been really laggy and slow to calculate totals. In several cases it has refused to update itself even after several days have passed. To add to that frustration, sometimes the survey is lagged on the library’s end but when I log in as the State Data Coordinator and look at that library’s report, it looks fine, with all numbers filled in appropriately.

Why is that happening? I hope to find out from the vendor asap.

TIPS
1)    There are Save and Recalculate buttons at the top of your survey. If your survey is lagging or totals won’t total, try mashing Recalc and Save.

2)    If #1 doesn’t seem to do anything, close the survey and your web browser and take a little walk. Get a nice beverage for yourself. Play a couple games of hopscotch. Practice some primal scream therapy.  
3)    After 15 minutes or so come back to the survey, log in again, and see if anything has changed.
4)    If still nothing seems to populate/change/update in your library’s report, send me an email and ask me to look at it from my side. I might be able to kick it into submission.
5)    After you click VERIFY and get the coveted “Verified!” message, make sure you then click on the SUBMIT/LOCK button. This will summon the email saying, “Thank you for your submission!” and then it will all be over.

Thanks again, folks. You can do this!
Jen

Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

April 10, 2026

Another 2025 Public Library Survey UPDATE

Hello, folks,

As of noon today, 46% of NH libraries have submitted their 2025 surveys.
Thank you, thank you, thank you!

There are 21 days left to the deadline of April 30th. 

Do not fret, don’t have a cow, 
You can do it, ask me how!
Submit your surveys, one and all,
Then say “Hurray!” and have a ball!


Have a good weekend, everyone,
Jen

Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

March 20, 2026

Public Library Survey UPDATE

I’m here with an update on the 2025 Public Library Survey. 

As of 10:30 a.m. today [Friday, Mar. 20], fifty-seven (57), or roughly 25%, of all participating NH public libraries have submitted their surveys. Well done, folks! *cheers, applause, and cries of “huzzah!”* 

As for the rest of you, 😉 there are 42 days left to the April 30th submission deadline. You can do it! Please send me your data.

A note:

Edit Check problems
There have been some continued problems with a few of the edit checks popping up when they shouldn’t, most notably with the Young Adult Programs and General Interest Programs auto-filled totals (3.1c – Programming Totals). It is an added irritation that you don’t need. I’ve submitted a help ticket with Counting Opinions, the survey vendor, and I hope to have those problems corrected soon. In the meantime, if any of these edit checks appear while verifying your library’s survey, adding an explanatory note to the line where the error appears should clear them.  

Screenshots of examples of the annoying edit checks and where to enter a note: 

Please contact me if you’d like to talk through, walk through, or video-call through the survey and its idiosyncrasies. I’m here to help!

A Happy Vernal Equinox to you all,
Jen

Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov
 

March 13, 2026

2025 Public Library Survey Walkthrough - Week Five

Welcome to Week 5, the FINAL week of the Public Library Survey Tour: Our People are the Best!
 
SURVEY DUE DATE: April 30, 2026
TODAY'S EARWORM: The entire Les Misérables soundtrack
 
 Please note: Although the tour is wrapping up today, you should continue to keep those questions coming in. The survey itself will be open until April 30, which gives you 51 more days to finish up. Do you need individual help to wrap up a few questions? Please email me (Jennifer.m.finch@dncr.nh.gov) or give me a call (603-271-2060) and we can arrange to chat via phone, Zoom, or carrier pigeon.
 
Today we’ll be working on Sections 12 through 14, Staff and Digital Services.
 
The staffing questions ask for numbers that represent the hours worked in your library as a “snapshot in time”. Any library that has had turnover during the year may find it challenging to know how to complete this section. Since they are looking for a “snapshot in time”, even if you had turnover in your library during the year, you will only be reporting this information for one day; typically, the staffing on the last day of the year you are reporting on. For the purposes of the survey:
 
•    Report the number of hours worked in a typical week. If you have employees who do not work a set number of hours per week, please use the number that you feel best represents the typical hours per week for those people.
•    Include the hours for all funded positions for the library, whether they were filled on the last day of the year or not. You are reporting on all positions that were filled at that time and that you were authorized to fill.
•    If there were staffing changes during the year that changed the number of hours worked in any category, use the more recent staffing schedule of hours for your numbers.
 
As in other sections, the totals for each category are grayed out and will change as you enter your local numbers.
 
Section 12.0 - Paid Staff (Full-Time Equivalent)
 
To provide comparable data, the IMLS has set 40 hours per week as the standard work week for figuring FTE. For each staffing category that you report, the system will divide the number of hours entered by 40 to determine your library's full-time equivalent (FTE) headcount.
 
For example, if an employee works 30 hours in a standard 40-hour week, their FTE calculation would be: 30 ÷ 40 = 0.75 FTE.
 
In this section, you will report the number of hours worked per week for staff in several categories:
 
•    ALA-MLS Librarians – The total number of hours worked per week by all librarians holding an MLS degree from an ALA-accredited school.
•    Non-ALA-MLS Librarians – The total number of hours worked per week by all librarians without an MLS degree. This would include the hours of anyone with the job title of Librarian, who does paid work requiring professional level skills and responsibilities.
•    All Other Paid Employees – The total number of hours worked per week by all other staff who are not employed as professional librarians. This may include library support staff, technicians, pages, maintenance, security personnel, and others.
 
Section 13.0 - Staff Salary & Benefits
 
Please update the information for the year in question and be sure to report the data for each position only once. In cases of staff turnover for any position, respond using data from the person who held the position longest for the year.
 
•    Position – For each full or part-time employee, select a position title from the dropdown list. The list was created to provide a standardized selection to avoid compound job titles and make the salary and benefits information more comparable across libraries. All librarians wear multiple hats and often job descriptions cover multiple roles but try to avoid using the “other” category. Instead choose the title that is the primary role for that person in your library. If your library is a one-person operation, select the title “Director/Head Librarian”. If someone is the Assistant Director, but serves in other roles as well, select the title “Assistant Director”.
•    Education – For each full or part-time employee, select their highest degree from the dropdown list.
•    Years in Position – Enter the number of years this individual has worked in this position in your library. If the person has worked at your library less than one year, you will need to leave this item blank. The system won’t allow us to enter a number smaller than 1 in this field.
•    Hours Per Week – Enter the number of hours the person works in a typical week.
•    Hourly Wage ($/hr) – Enter the hourly rate of pay for each employee rather than an annual salary so that we will have comparable numbers to transfer to the shared spreadsheet.  Only an hourly rate of pay provides a meaningful comparison between libraries. For those who have avoided answering this question in the past, I encourage you to complete it this year by providing my own hourly pay rate here to you: $28.74.
•    Min. and Max. Salary Range – Enter the salary range as it would appear on a job posting for that position.
•    Number of Vacation Days – Enter the number of vacation days earned annually by the person in that position – not the total number of days that person has accrued.
•    Benefits – Check all benefits that are included for each position regardless of whether the person currently in the position has selected to receive the benefit.
 
Section 14.0 - Digital
 
In this final (!) section, you will report the numbers related to computer use, Wi-Fi, and the like.
 
•    Internet Computers Used by the General Public – The number of computers in your library (desktop & laptop) having internet access that were available to the public. Do not include computers that are restricted to a single, dedicated purpose such as an OPAC.
•    Number of Uses (Sessions) of Public Internet Computers per Year – The total number of uses (sessions) of all the public computers having internet access for the year. If the computer is used for multiple purposes (Internet access, word-processing, OPAC, etc.) and Internet uses (sessions) cannot be isolated, report all usage. If an actual count is unavailable, an annual estimate is acceptable. To calculate an annual estimate, count the number of visits during an average week (not too busy, not too slow) and multiply it by 52.
•    Wireless Sessions Per Year – The total number of wireless sessions provided by the library for the year.  Each time a device connects to the library’s wireless network counts as one session. This number should be available from your internet service provider. If you do offer Wi-Fi connectivity in your library, but can’t get the number, use the response “Unavailable”. If you do not offer a way for people to connect to Wi-Fi in your library, your answer to this question should be zero.
•    What ILS does your library use? – This is a prepopulated field based on information we have on your library. If your ILS has changed, please notify me so we can make the correction.
•    Does the Library Charge Overdue Fines? – As of the last day of the year you are reporting on, did your library charge overdue fines to any users who failed to return physical print materials by the date due? Note: This does not refer to replacement costs for damaged or lost materials.
 
That’s it! If you have followed along with me, you have either completed your survey, or you’re so close you can see the finish line. PLEASE let me know if you hit any sticky patches. I’m here to help! If you would like to go over anything with me, feel free to call or e-mail me to arrange a time where we can look at your survey together and you can get things finished up.
 
Thanks again for all your diligence in completing this important work. It will help all of us to demonstrate the value of New Hampshire libraries to our communities.
 
Best wishes,
Jen

Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov
 

March 6, 2026

Annual Survey - Annoying Error has been Removed

Hi everyone, especially those of you jousting with the Public Library Survey.   

For some unknown reason, libraries with no e-video circulation have been getting an edit check in survey line 6.10 that 0 != 0, as illustrated in the screenshots. They had to enter an explanatory note in 6.10 to clear it.  (usually something like “we don’t have e-videos!”)

In my book, zero DOES equal zero. :-/  Just ask ancient Indian mathematicians.

Now for the good news: This wonky edit check has been removed and should no longer appear.

Small nibbles of cheer. I live for them.

Have a good weekend, folks.
-    Jen

Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov 

March 3, 2026

Public Library Survey Walkthrough - Week Four

Welcome to Week 4 of the Public Library Survey - Show Me the Money!
 
Public Library Survey DUE DATE: April 30, 2026
Earworm Song of the Day: "High Hopes" by Frank Sinatra 
 
 
Hello everyone! Before we move on to the finance sections, folks have asked how to go about getting their Interlibrary Loan numbers for the “Physical Circulation” part of the survey. In answer to that, I direct you to the following blog posts that David Harris put together to help you with that step (Thank you, David!):
•    ILL Stats  https://nhais.blogspot.com/2026/02/finding-your-ill-stats.html (posted 02/10/2026)
•    Old vs. new ILL statistics reports   https://nhais.blogspot.com/2025/02/old-vs-new-ill-statistics-reports.html (posted 02/24/2025)
 
Today we’ll be working on Revenue and Expenditures, sections 7 through 11: 
Let’s start by talking about the difference between Operating and Capital funds.

-Your Operating budget includes the funds to be used for all regular and ongoing costs of operating the library such as the purchase of materials in all formats for the library collections, supplies needed to complete library work, building cleaning, and staff wages. These dollars can come from a variety of sources including local, state, and federal funds, gifts, grants, fees, and library fines.
 
-Your Capital budget includes the funds budgeted for one-time major expenses like new buildings, building renovations, library automation systems, computer hardware, or other one-time major projects.
 
Note: Some librarians are concerned about their answers in this section because they think that their revenue should be equal to their expenditures each year, but for most libraries, that is highly unlikely to be the case. For the purposes of the survey, always report revenue and expenditures in the year that they actually occur. If you had a capital expenditure that was made by your town on behalf of the library, you will report that amount under expenditures, but not under revenues since the money was never in the library budget.
 
As in other sections, the totals for each category are grayed out and will change as you enter your local numbers.
 
Section 7.0 – Revenue
 
In this section, you will report regular operating funds that were budgeted in library accounts for the year, regardless of the amount spent. This section is broken down by the source of the funds.
 
-Local Government Revenue – The total dollar amount appropriated by your city or town into the library accounts for the year in question.
 
-State Government Revenue – The total dollar amount received by your library directly from the state of NH into the library accounts for the year in question. Only enter amounts that were funds originating at the state level, e.g., a Moose Plate Grant.
 
-Federal Government Revenue – The total dollar amount of federal funds received by your library for the year in question. Include any federal dollars that were distributed to your library directly or by the state.
 
-Other Operating Revenue – The total dollar amount of all gifts, donations, grants, library fines, fees for services, and interest accrued in library accounts. Include the dollar amount of any donation made by the library Trustees, Friends group, or other donor, as long as the funds were placed into the library accounts. Do not include funds held by library trustees or Friends groups in their own accounts, or the value of any non-monetary gifts received from them or from any other source.
 
-TOTAL Operating Revenue - this line is grayed out and auto-calculated from the entries above.
 
-What was Your Town/City's TOTAL Municipal Appropriations Budget? – The total dollar amount appropriated for your city or town for the year in question. Include only the amount for the town. Do not include the school budget in that total.
 
-Has the library petitioned the town for money through a warrant article? – If you answer “Yes” to this question, a few more questions will appear for you to enter details about the warrant article.
 
Section 8.0 – Capital
 
In this section, you will report the capital funding to, and expenditures from, the library accounts for the year.  You will also report any capital expenditures that were from accounts not held by the library. Those might include the cost of major building renovations paid for directly by the town. If your town made a capital expenditure on behalf of the library, you may include it in the expenditures section, but not in revenue.
 
-Local Government Capital Revenue – The total dollar amount appropriated by your city or town into the library accounts for the purpose of major capital expenditures. Report all funds received for the year, even if they were not expended in the same year.
 
-State Government Capital Revenue – The total dollar amount of state funds received in the library accounts for the purpose of major capital expenditures. Report all funds received for the year, even if they were not expended in the same year.
 
-Federal Government Capital Revenue – The total dollar amount of federal funds received in the library accounts for the purpose of major capital expenditures. Report all funds received for the year, even if they were not expended in the same year.
 
-Other Capital Revenue – The total dollar amount received in the library accounts from private, nongovernmental sources for the purpose of major capital expenditures. Include all monetary gifts and grant funds received in support of plans for capital improvements. Report all funds received for the year, even if they were not expended in the same year.
 
-TOTAL Capital Revenue - this line is grayed out and auto-calculated from the entries above.
 
-Total Capital Expenditures – The total dollar amount expended for the year in question on all capital projects for the library regardless of what accounts were used. Report all funds spent for the year regardless of which year the funds were received by the library. If the town paid for a capital expense on behalf of your library, click on the notepad and enter a note explaining what was purchased.  Examples of library capital expenditures include those made for:
 
•    Site acquisitions
•    New buildings
•    Additions to, or renovations of, existing library buildings
•    Library automation systems
•    Other one-time, major projects
 
9.0 – Staff Expenditures  
 
In this section, you will report the personnel costs which are part of the operating costs of the library.
 
-Salaries & Wages Expenditures – The total amount of salaries and wages before any deductions for all library staff for the year, including security and maintenance staff. If you share a staff member with other town departments, please estimate the library’s share of that person’s salary based on the library’s share of that person’s hours.
 
-Employee Benefits Expenditures – The total amount spent for employee benefits for all positions reported above regardless of whether the same benefits are available to all staff. As was true in the salaries item, if you share a staff member with other town departments, please estimate the library’s share of that person’s benefits based on the library’s share of that person’s hours. Include amounts for:
 
•    Social Security
•    Retirement
•    Medical and Dental Insurance
•    Disability
•    Life Insurance
 
-TOTAL Staff Expenditures - this line is grayed out and auto-calculated from the entries above.
 
10.0 – Collection Expenditures
 
In this section, you will report the cost of all new acquisitions purchased for the library’s collection that were paid for from library accounts and which are all part of your operating costs.
 
-Print Materials Expenditures – The total dollar amount spent from the library budget on books, current magazine and newspaper subscriptions, government documents, and any other print publications.
 
-Electronic Materials Expenditures –– The total dollar amount spent from the library budget on any materials that require a computer or other device to provide access. This is where your cost for Kanopy, Hoopla, Ancestry, Flipster, NAXOS and other online resources with go. These may include:
 
•    eBooks
•    Downloadable, or Streaming Audio
•    Downloadable, or Streaming Video
•    Digital Magazine Subscriptions
•    Online Databases
 
-Other Physical Materials Expenditures – The total dollar amount spent from the library budget on physical materials you have added to the collection that are not print items, including DVDs, Audiobooks, video games, and items such as tools or games from your “library of things”.
 
-TOTAL Collection Expenditures - this line is grayed out and auto-calculated from the entries above.
 
11.0 – Operating Expenditures
 
Most of the operating costs have already been entered in the above sections. Here, you will report the cost of all other operating expenditures paid for from the library budget for the year.
 
-Other Operating Expenditures – The total dollar amount spent from the library budget on all operating costs not already reported above. These may include the cost of:
 
•    Supplies
•    Repairs to existing furniture and equipment
•    Computer hardware and software
•    Internet and Wi-Fi Access
•    Public utility costs
•    Fees paid for services such as a consultant or attorney
 
-TOTAL Operating Expenditures - this line is grayed out and is the sum of Total Staff Expenditures, Total Collection Expenditures, and Other Operating Expenditures.
 
If you don’t have revenue or expenditures in some of these categories, please respond by entering zero. Only use “Unavailable” in the unlikely event that the revenue or expenditures amounts are not known to you. In that case, please click on the notepad icon to explain.
 
As always, if you have any questions don’t hesitate to contact me at 603-271-2060 or jennifer.m.finch@dncr.nh.gov. I’ll be back next week to finish up this tour!
-    Jen

Jennifer M. Finch, MSLIS
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov
 

February 24, 2026

Public Library Survey Walkthrough - Week Three

Welcome to Week 3 of the Public Library Survey (PLS) -- Holdings, Physical Circulation, and Electronic Content Usage, OH MY!
(Earworm of the Day: "We're Off to See the Wizard")
 
Hello, everyone. I'm sorry that I've been indisposed for the last couple of weeks and unable to answer your questions. It was so heartwarming to open my email this morning and discover that you all have been steadily working on your surveys and submitting them in my absence. Thank you so much! 

I’ll get back to those of you who sent questions ASAP.
 
This week we’ll be working on sections 4 through 6 of the PLS - Holdings, Physical Circulation, and Electronic Content Usage.
 
Section 4.0 - Holdings
 
4.1 - Physical Holdings

 
“Holdings counts” represent the number of items in your collection as of the last day of the reporting period you have chosen for your library, which is either the calendar year or the fiscal year. (Reminder from last year: the IMLS no longer wants the counts of serials holdings and instructs libraries to omit the numbers of print periodicals from all categories of Physical Holdings on the survey.)
 
-Print Materials – The total number of print books in your collection – both hardcover and paperback. If the number of volumes is not available, report the number of titles in your collection along with a note explaining that this is a title count.
-Audio – Physical Units – The number of physical items in your collection that are audio recordings, including music CDs, audiobooks on CD, and Playaways, as well as any other audio formats. Any items that have multiple CDs packaged and circulated together are counted as one.
-Video – Physical Units – The number of items in your collection that are video recordings in a physical format. Multiple items that are packaged and circulated together -like a full season of a TV show - should be counted as one.
-Other Circulating Physical Items – The number of other items in your collection that do not fall into the above categories but may be checked out such as garden tools, cooking pans, games, phone chargers, telescopes, etc. Any items that are packaged, and circulated together as a set, should be counted as one.
-Current Print Serial Subscriptions – The number of magazine, journal, and newspaper titles that your library subscribes to in paper. Multiple issues of the same title received under the same subscription for the year in question count as one.
 
4.2 - Electronic Holdings Access
 
In this section, IMLS wants a simple YES or NO answer as to whether your library provided access to the e-material types mentioned. The answers for the "via State" questions have been prefilled. You only need to complete the fields asking if you provided access to various e-materials locally (your Local Library) and/or through a Consortium. These questions refer to the electronic resources that you have purchased for your library, directly or through a local consortium, not through the state library. When answering, do not consider any items that are freely available on the web.
 
Unlike the statewide NHDB statistics, we have no knowledge of your local holdings or the digital content that is available through your consortiums. Please contact your vendor for that information. We can only provide limited guidance on these questions.
 
-E-Books via Local Library and E-Books via Collective, Cooperative, or Consortium (including NHDB) – For these questions, consider the eBooks that your library has purchased that have a circulation period and a due date. These would include Advantage titles purchased from Overdrive, Hoopla, and other platforms.
-E-Serials via Local Library and E-Serials via Collective, Cooperative, or Consortium (including NHDB) – For these questions, consider electronic newspapers, magazines, and similar media included in platforms like Zinio and Flipster that your library purchases directly or through a consortium.
-E-Audio via Local Library and E-Audio via Collective, Cooperative, or Consortium (including NHDB) – For these questions, “E-Audio” refers to digital files of sound only (e.g., audiobooks, music) that may be accessed online from an electronic device that your library has purchased that have a circulation period and a due date. These would include services such as Hoopla, Advantage titles purchased from Overdrive, and other platforms.
-E-Video via Local Library and E-Video via Collective, Cooperative, or Consortium (including NHDB) – For these questions, E-videos are digital files of moving visual images with or without sound (e.g., movies, television shows) that may be accessed online from an electronic device.
-Research Databases via Local Library and Research Databases via Collective, Cooperative, or Consortium – For these questions, research databases are organized collections of electronic data or records (e.g., facts, abstracts, articles, bibliographic data, texts, photographs) that can be searched to retrieve information.
-Online Learning Platforms via Local Library and Online Learning Platforms via Collective, Cooperative, or Consortium – Online learning platforms primarily provide instruction, tools, and resources to enhance education, lifelong learning, and skill building. Platforms may offer homework assistance, language learning, test preparation, professional development, resume assistance, hobby instruction, etc.
 
Reminder: IMLS just wants a simple YES or NO answer as to whether your library provided access to the e-material types mentioned.
 
Section 5.0 - Physical Circulation
 
-Automatic Renewal of Physical Materials (Yes/No) – This should be straightforward. If your ILS offers automatic renewal of physical materials checked out to patrons, answer YES. If your PLS does not have this feature or you do not offer this at your library, answer NO.
-Circulation of Print Materials – The total number of print materials for all age groups circulated for the year, including renewals. If you allow your print magazines and newspapers to be checked out, those circulations are counted here, along with books.
-Circulation of Audio Physical Units – The total number of physical audiobooks and music for all age groups circulated for the year, including renewals.
-Circulation of Video Physical Units – The total number of video items (movies, television shows) in any physical format for all age groups circulated for the year, including renewals.
-Circulation of Other Physical Items – The total number of physical items that do not fall into the above categories for all age groups circulated for the year, including renewals. This would include items like video games, puzzles, telescopes, etc.
-Circulation of Children’s Physical Materials – The number of physical children’s items circulated in all formats, including renewals.
-Circulation of Young Adult Materials – The number of Young Adult items circulated in all formats, including renewals. If your library does not have a separate count for these items, select “Unavailable” and click the notepad to leave a note to that effect.
-Interlibrary Loans Provided to Other Libraries (Outgoing) – The total number of items your library sent to other libraries for their patrons to borrow. Do not include the number of items transferred from one branch to another in the same system.
-Interlibrary Loans Received from Other Libraries (Incoming) – The total number of items sent to your library from other libraries for your patrons to borrow. Do not include the number of items transferred from one branch to another in the same system.
 
Need a reminder of how to find your ILL figures? This blog post covers how to retrieve your interlibrary loan numbers: https://nhais.blogspot.com/2026/02/finding-your-ill-stats.html 
 
Note: Consortium kits are counted as one unit if they are packaged together and sent together. If you own a kit and send it out to another library, that counts as one outgoing ILL. Unlike a traditional ILL, a kit is often forwarded to another library without first being returned to its home library, so the forwarding library does not count that as an ILL. The receiving library counts it as one incoming ILL.
 

Section 6.0 - Electronic Content Usage
 
This is where you enter the usage numbers for each type of local Electronic Holdings that you reported above for your library. The fields containing data about statewide databases and New Hampshire Downloadable Books (NHDB) have been pre-filled and are grayed out. You won’t be able to change them. They are the numbers reported to us by the content vendors for each participating library. If you have questions about any of the numbers you see here, please let me know. The totals for each category are also grayed out and will change as you enter your local numbers.
 
-Local E-Book Circulation – The combined total number of all eBook circulation of items that your library has purchased directly or through a consortium, not from the State Library.  If your library provides access to Hoopla, the number you will add here is the same one that was used for holdings.
-Local Downloadable Audiobook Circulation –– The combined total number of all audiobook circulation of items that your library has purchased directly or through a consortium, not from the State Library. If your library provides access to Hoopla, the number you will add is the same one used for holdings.
-Local Downloadable Music Circulation – The combined total number of circulations of digital music items provided on platforms like Naxos Music and Hoopla that were purchased directly by the library or through a consortium.
-Local Downloadable Video Circulation – The combined total number of all video circulation of items that your library has purchased directly or through a consortium These include movies and TV shows that can be streamed from platforms like Hoopla and Kanopy.
-Local Electronic Magazine Circulation – These are online collections, such as periodical databases, whose items can be accessed without any due dates. Typically, these are databases with records that can be downloaded and retained by the user. Do not include any collection that is available freely on the open web.
 
If you don’t provide eResources in one of these categories beyond those offered through the State Library, then the usage was zero. Please enter the number zero here. Do not use “Unavailable”.
 
Golly, that was another long one, but we are nearing the halfway point, folks. As always, if you have any questions don’t hesitate to contact me at 603-271-2060 or jennifer.m.finch@dncr.nh.gov. I’ll be back next week to lead you through the next steps of our survey. (And as before, feel free to continue this journey without me!)
 
Warmly,
Jen

Jennifer M. Finch, MSLIS
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov 

February 10, 2026

Finding your ILL stats

Are you looking for a quick count of ILL activity for your annual report? Your best bet in the NHAIS ILL System is to go to Staff Dashboard > Statistics > Activity and Request Reports. Enter the date range, choose a format (HTML if you just need a glance at your numbers), and select Net Activity. The answer to "Display each site [trading partner] even if statistics are zero?" is entirely up to you (in addition to giving you ILL totals, the report breaks down counts by trading partner).

Once submitted, you'll find the lending and borrowing numbers you need right at the top of the report. "Loans" means returnable requests that were filled while "Copies" means nonreturnable requests (usually photocopies or PDFs of magazine or newspaper articles) that were filled. Numbers under "Net Activity" are calculated by subtracting borrows from loans--a positive number means you sent more ILLs to other libraries than they sent to you.

If you'd like to see details from each request--including title/author and transaction dates--that information is also available at Staff Dashboard > Statistics > Activity and Request Reports. Enter the date range, choose CSV for format, and select Request Records or Lender Response Records. You can select both reports at once and you'll get two separate spreadsheets.

None of the reports under Reports (new) will give you that kind of detail but some will give you something comparable to the Net Activity numbers. To understand the difference between the old and new reports, see a NHAIS Notes post from last year

Still need help with ILL stats? Contact the NHAIS Help Desk: nhu-pac@dncr.nh.gov or 603-271-2141.
 



February 6, 2026

Public Library Survey Walkthrough - Week Two

Welcome to Week 2 of the Public Library Survey (PLS) -- Services and Programming
(Earworm of the Day: “The Bare Necessities”)

Hello everyone. Before we get to this week’s sections, I ask that you take a moment to check the dates that appear in 1.12 - Reporting Period Start Date and 1.13 - Reporting Period End Date. Some libraries report their data by fiscal years, others by calendar year. Whichever you choose to do, the dates in 1.12 and 1.13 need to match your reporting period.
 
If your reporting period differs from what the current survey says, please let me know so I can make updates. (Changes to 1.12 and 1.13 are made by me behind-the-scenes.) Thank you very much!
 
And now, on to annual report Section 3.0 - Services:
 
3.0 - Services
 
3.0.1 Reference Transactions – Please enter the number of reference or readers’ advisory questions that were answered for the year. (Don’t count directional questions – “Where is the restroom?”)
 
3.0.2 Reference Transactions Reporting Method – How you calculated this number (Annual Count or Estimate).
 
3.0.3 Programming Expenses – Enter here the amount spent from the library budget on programs (do not include money spent directly from Friends or Trustee accounts).
 
3.1 - Programming
 
3.1a- Total Number of Programs
 
The grid in 3.1a is meant to help you report the number of each type of program offered by age group. Remember to include the Summer Reading Program in these totals.
 
The IMLS requires a breakdown of children’s programming by age. I know that some libraries don't break down the ages for their children's programs this way so you will need to decide how to divide up those programs for the report. 
 
Remember, you can only count each program once, so don't report a children's program in both age groups.
 
What is a program?  - Any planned, scheduled event hosted by the library, e.g.:
•    Story hours
•    Summer Reading events
•    Book Clubs
•    Crafting Classes
•    Lectures and demonstrations
•    Family game nights
•    Computer classes
 
What is not a program?
•    Meetings held by trustees or outside groups
•    Programs held by outside groups that requested use of the library space
•    One-on-one library activities
•    Passive (Self-directed) activities
 
Programs are categorized by type:
•    Synchronous Programs: Any program that is available to view as it happens.
o    Onsite Program: An in-person onsite program is any planned event that includes an in-person attendance option and takes place at the library.
o    Offsite Program: An in-person offsite program is any planned event that includes an in-person attendance option and takes place somewhere other than the library, like a classroom, senior center, etc.
o    Live Virtual Program: Any planned event that is streamed online and can be viewed live as it is happening. Note: If you stream an event that is offered for both in-person and online access, that should only be counted once. Include it as an in-person program unless the virtual option has more attendees.
•    Asynchronous Programs:  Any program that is recorded and only available for viewing after the fact.
•    Passive Programs: Any activities developed by the library that are self-directed and are available to people at any time, rather than as a scheduled event.
 
Enter the number of programs of each type in the grid. Remember, if you didn’t offer programs to one of these age groups, or in one of these types, you should enter zero (0), not “Unavailable”. If the number of programs is truly unknown to you, please add a note explaining why.
 
If you offered a program, but no one attended, that program can’t be counted here. (Sorry!)
 
3.1b - Total Program Attendance
 
•    For each of the categories of programs offered, enter the total number of attendees for all programs.
•    Please count every attendee regardless of age for each category. For children’s events, include parents and caregivers in your totals.
•    Do not include participation in Passive Programs as attendance in this grid. There is another space for that number.
•    Remember, if you didn’t offer programs in any category, the attendance for that category should be entered as zero, not “Unavailable”.
 
3.1c - Programming Totals
 
This is where all the numbers you have entered in the grids in 3.1a and 3.1b above are totaled. All fields are grayed-out because they are auto-calculated by the survey software. If anything here looks wrong to you, go back to the boxes above and check your entries for typos.
 
3.1d - Recorded & Passive Programs     
 
Passive Programs:  This is the place to enter the number of informal activities planned by the library to engage visitors that are not held at a specific time and don’t require direction of a staff member, such as drop-in activities, maker-space stations, self-guided learning activities, etc.
 
Asynchronous Program Presentations: Here, please enter the number of recorded programs your library offered to be viewed online after the fact, not as a live performance.
 
Total Views within 30 Days:  Report the number of views of all recorded programs for the first 30 days that they are available to view.
 
3.2 - Summer Reading Program
 
Here, please report summer reading programs attendance by age group. (These attendance numbers will be a subset of the numbers entered above.) The total attendance is auto-calculated by the software.
 
That's it for this week. If you made it this far, you are well on your way to completing this survey. Well done! As always, if you have any questions don’t hesitate to contact me at 603-271-2060 or Jennifer.m.finch@dncr.nh.gov. I’ll be sending another email next week with the next steps. (And as before, feel free to continue this journey without me!)

Be well,
-    Jen

Jennifer M. Finch, MSLIS
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov


January 30, 2026

2025 Public Library Survey Walkthrough - Week One: Getting Started

Welcome to Week 1 of the Public Library Survey (PLS)  
(Earworm of the Day: “Whistle While You Work”)

If you are new to the PLS or just wondering where to begin, I will be offering some tips on completing two of the survey sections each week. For those who prefer to break the job down in this way, it should make it manageable to finish up well before the deadline. Here we go!

1.    How to log in
If you are the person at your library who is responsible for completing the survey, you should have received an email from “NH@CountingOpinions.com” last week. That email provides your username and password along with the link to the portal login. Remember, if you have completed this in the past, your username and password are still the same.

If you did not get that email, check your spam folder, and if it isn’t there, please email me and let me know.  I try to keep my lists current but sometimes staffing and email changes slip through the cracks. 

Once you have found the login info, you are ready to go.

2.    Things to Keep in Mind
Grayed Out Question/Answers:
After you log in, you will notice that many of the survey questions and answers are grayed out and cannot be changed. There are two types of these:
•    Items that have been pre-filled by us for each library. If you think there is an error with any of the pre-filled items, please let me know so I can make corrections.
•    Items that are automatically calculated totals of other numbers entered. If you think there is an error with any of the totals, be sure that the numbers you are entering to be totaled are correct.

When to use the response “Unavailable”:
This option is there for the times when you do have the things in question, but you don’t know the number.  **When you do not have the thing in question, but you do know that the number is zero, enter 0.**

Explanatory Notes are Important:
For each data entry box shown, you will see the number your library reported last year to the right of the box for comparison purposes. The system will ask you for an explanatory note for any item that has changed significantly from last year. The notepad icon is just to the left of the data entry box. Click on that to enter notes explaining your answers whenever necessary. Your notes are important to us and to IMLS, so please take the time to leave clear explanations for changes over the prior year.

3.    Section 1:
Public Library Statistics
In this section, you will see many items that are grayed out because they have been pre-filled. Review those for accuracy and complete the four remaining questions. Note that the Reporting Period start and end dates are shown, and this is the period you are reporting on. Some libraries have chosen to report on the calendar year, and others on the fiscal year. Be sure to check and see which one applies to you!

•    Library Visits – The number of people who entered your library for the year.
•    Library Visits Reporting Method – Choose the option you use to count library visits.
•    Number of Registered Users – The number of people registered in your library with an active, unexpired card. The IMLS considers an active card to be one that has been used in the past three years.
•    Non-Resident Fee – If you charge a user fee to people who are not residents of your town, enter the amount here.

4.    Section 2:
Outlets
•    Public Service Hours – Enter the number of hours your library was open to the public for the year in question.
•    Number of Weeks Open – Enter the number of weeks your library was open to the public for the year in question.

Huzzah!  If you have been following along with me, your 2025 PLS journey towards completion has begun.

As always, if you have any questions don’t hesitate to contact me at 603-271-2060 or Jennifer.m.finch@dncr.nh.gov. I’ll be back next week with the next two sections. (Can’t wait for the next episode? Feel free to continue along the path!)

Jennifer M. Finch, MSLIS
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov