June 24, 2011

Getting your email answered in a timely manner

Questions, reports of problems, files to be loaded into NHU-PAC, requests to put your ILL account on vacation, and any other communication you need NHAIS Services staff to see and respond to should be sent to nhu-pac@dcr.nh.gov

This is true year-round, but it is particularily important during the summer when staff schedules (for the 3 people who work in NHAIS Services) are juggled around for vacations. Every day that the NH State Library is open someone in NHAIS Services is responsible for checking the nhu-pac@dcr.nh.gov email account and responding to/dealing with it. Individual email accounts are not checked when the individual staff person is out of the office and can get very piled up when someone is out for a while.

The NHAIS Help Desk phone (603-271-2141) is staffed from 8:30am to 4:30pm on days the NHSL is open (Monday - Friday). There is voicemail on this line which, like the nhu-pac@dcr.nh.gov email account, is checked regularly by NHAIS staff.

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