October 26, 2012

Did you try to ILL last night?

As David reported here earlier today, the ILL portion of the NHU-PAC is inaccessible. We are working on resolving the problem.

I have spoken with NH Dept. of Information Technologu (DOIT) and with SirsiDynix.  We have tested various things and rebooted the server. The server itself is fine and running exactly as it should (which means all the ILL information is as everyone left it with no problems).

The problem appears to be with the access into this machine through the state network. I have been able to verify that the ILL system was up and running correctly at 8pm last night (someone placed a request then with no problems). There was another ILL request placed which was probably after that one. Nothing since then.

If you tried to get into the NHAIS  ILL system after 8pm last night and BEFORE 8:30 this morning, please get in touch (271-2141) and let us know what time it was and whether you were able to get into the system.

Updates will be posted here when there is anything to report (including when ILL is available again).

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