Interlibrary Loan Update
To:
New Hampshire Library Community
From:
Michael York
Subject
Interlibrary Loan
Date:
March 5, 2018
I believe this incident report about the failure of the
equipment and software associated with the URSA interlibrary module will
answer some of the questions that librarians have regarding the
difficulty in replacing the system as quickly as we would have liked.
NHAIS Services has put this together we have been waiting for SirsiDynix
to do the post-mortem on the system which they did last week and to
review everything still in place for viability which they have also done.
Last week the SirsiDynix team which has been working on
trying to revive our URSA ILL system had to admit defeat. The old ILL system
cannot be recovered.
Our interlibrary loan program (URSA -- Universal Resource
Sharing Application from SirsiDynix) resided on a SunBlade 2000 server at a
Concord location managed by the NH Dept. of Information Technology. The
server had two hard drives containing the operating system and ILL program and
these disks mirrored each other. Transaction data was written to two
separate hard drives on an attached disk array. Transactions were also
backed up to an 8mm tape. Over the years there have been network and power
issues that have caused ILL outages but the only hardware issue we've had
before was early in 2012 when the motherboard and central processing unit were
replaced on the ILL server. No data was lost that time as the hard drives
were unaffected.
On the afternoon of December 6, 2017, the NHAIS Help Desk
received a call from a library unable to connect to the ILL server. We
were unable to communicate with the server remotely so a trip to the server
location was required. The server was able to power up but couldn't
boot. Subsequent diagnostics found both of the server's hard drives had
failed. These were replaced with new drives on December 12. NHDoIT
assisted in formatting the drives and installing the operating system. It
took a few days to track down a patch which would allow SirsiDynix technicians
to gain full remote access to the server but the patch was finally installed on
December 20. This was when SD first got a look at what was left. No
full copy of the ILL program and associated components was found on the
remaining disks and transaction backup tapes so it was determined that a fresh
installation of URSA was in order.
URSA 2.6 was first released in 2000 and the New Hampshire
installation was the last one supported by
SD so installing the program from scratch
didn't prove to be straightforward. One of the key components of the ILL
program, the database engine Informix configured to work with URSA, could not
be extracted from the old drives and is no longer available. (Informix was bought by IBM in multiple pieces in
the early 2000s and the product lines changed considerably in the years since this occurred.)
The final step in the salvage process was a full day of working with a
technician from SD to examine the two failed hard drives to see if this
software could be recovered from one of them. The judgment at the end of
the day was that the drives were unreadable and there was no way to rebuild our
interlibrary loan program as it was.
This past week we also worked with SirsiDynix to complete a
full review of our backup procedures regarding the current installation of the
NHU-PAC which is on a server located at the NHDoIT server farm. The underlying
software (SirsiDynix’s Horizon and the Sybase
database engine) for that is currently available and supported software and our
backup routines were determined to be appropriate to allow us to recover from a
major hardware or software failure should one occur. We have no reason to
expect such a failure, but it seemed prudent to double-check at this point.
Moving forward we continue to evaluate other products
to provide automated ILL to NHAIS libraries while we work through the
procurement process for the next generation of NHU-PAC. We hope to have a new ILL
solution ready to roll out as soon as both technical and contractual issues can
be resolved.
Michael
York
State
Librarian
New
Hampshire State Library
New
Hampshire Department of Natural and Cultural Resources
20
Park Street
Concord,
New Hampshire 03301
603
271 2397
Cell
603 497 7432
Fax
603 271 6826
No comments:
Post a Comment
Comments on this blog are welcome, but they are moderated. Signed comments that we feel make a positive contribution to the discussion will be posted.