January 21, 2020

"System processing error" for patron-initiated ILL's

Tuesday, Jan. 21: Some libraries configured for patron-initiated ILL requests are getting the error message "System processing error (unable to connect) authenticating patron barcode" when patron barcodes are entered. So far this has only been reported by libraries with an Apollo ILS. Auto-Graphics is looking into the issue. If you've seen the same problem today and you have an ILS other than Apollo, please let the NHAIS Help Desk know at 271-2141.

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