ILL issues update Tue 3/10

Tuesday, Mar. 10, 9:55 a.m.: Since Friday, several libraries have been seeing a Category column with "GUEST" and/or "PATRON" on Request Manager status pages in the NHAIS ILL System. They're also finding the column with drop-down status change choices missing.

Auto-Graphics now tells us this is something they cannot apply a global fix to. You can correct the column display yourself fairly easily but it needs to happen for each active status on the borrower side (so far we haven't heard of this problem showing up on the lender side of the Request Manager). Additionally, Auto-Graphics suggests clearing the browser cache and cookies before modifying the column displays. How to do that will vary by browser--search the Internet for "clear cache Chrome," "clear cache Firefox," "clear cache Edge," etc., for instructions. Be aware that clearing cookies means you'll lose any logins and site preferences you've saved in your browser.

With the browser clearing done, log into the NHAIS ILL System and go to Request Manager. Click on an active (linked) status on the borrower (left) side of the screen. If the resulting list includes the Category column, click on the gear icon (on the right) to open a list of available columns.

Uncheck Category, check Status, make any other column display changes you want (you can safely get rid of the ISSI Lender and Outside Library columns as they serve no useful purpose in our system), and click the gear icon again.

Click Close (upper right) to go back to Request Manager screen and repeat the process with the next active status on the borrower side.

Still need help? Contact the NHAIS Help Desk at 603-271-2141 or nhu-pac@dncr.nh.gov.