A couple of enhancements plus two minor fixes are part of a software update being installed in the NHAIS ILL System tonight (Tuesday, Apr. 29). The site will be offline briefly starting at 10 o'clock.
-For libraries that allow patron-initiated ILL requests, requests created by patrons (or staff logged in as patrons) were going immediately to Unfilled status if no lenders were found. This has been corrected so patron-created requests will go to Awaiting Approval status as expected.
-During the lender list build process, some lenders were not added to the list when the match required publisher validation and there were quotation marks in the record title. This has been corrected.
-One major enhancement, involving prioritizing reasons for request deflection, requires a bit of background explanation. Locations in a lender list are often skipped for reasons such as the format is not lendable or the library is on vacation. The order of the deflection reason could cause, for example, a borrowing library to retry a request due to a history note saying “Try again after [date]” only to have the request come back in Unfilled status due to a policy problem such as the format not being lendable.
With this release, the deflection will be prioritized so that “permanent" reasons resulting in Unfilled status (such as the format not being lendable) will take precedence so the borrowing library will not retry sending the request to the library with the "permanent" condition. Temporary reasons causing deflection and resulting in Retry status, such as vacations or an item currently being checked out, will be processed as usual as long as there isn't also a "permanent" reason to deflect the request.
-Further streamlining of options on the Staff Dashboard's ILL Admin menu is part of tonight's update. The Borrower Title Browse and Patron Browse will be combined into Borrower Requests and the Lender Title Browse will be changed to Lender Requests with more field options available to display, search, and sort. Meanwhile, Request Number Search will be renamed Search by Request Number to better differentiate it from Request Manager.
The ILL Admin menu as it has been recently:
The new look for the ILL Admin menu:
Fields will display in the following order:
Borrower Requests
Title*
Req. No.*
Author* (formerly "Author Name")
ISBN (new: up to 3 ISBNs will display)
Format (new)
Lender* (formerly "Library")
Lender's Item Barcode (new)
Patron Name*
Patron Barcode (new)
Due Date (new)
Need by Date (new)
Status*
Req. Type ("Returnable"/"Non-Returnable" formerly "Borrows"/"Copies")
Lender Requests
Title*
Req. No.*
Author* (formerly "Author Name")
ISBN (new: up to 3 ISBNs will display)
Format (new)
Borrower* (formerly "Library")
Lender's Item Barcode (new)
Due Date (new)
Need by Date (new)
Status*
Reason/Condition (new)
Req. Type ("Returnable"/"Non-Returnable" formerly "Borrows"/"Copies")
• Fields indicated with an asterisk (the prior available fields) will be displayed by default.
• By default, requests will be listed in alphabetical order by title but can be sorted by any displayed field.
• Fields can be added or removed using the column selector.
• Field selection is sticky by login and persists between sessions.

1. Columns can be searched by entering a term in the search box at the top of the column.
o Any term or part of a term can be entered and searched. For example, entering “demo” in the Borrower field will narrow the results to “AAAA: A Demo Library – AAAA” (this differs from the old pages, where the search was restricted to the beginning of the field).
o Additional filters can be used as in the example below, where Borrower was filtered to “demo” and then Status filtered to “Lost.”
o Click the “X” in the field to remove the filter.
2. Hover to the right of a column name to display the sort arrows. Click the up arrow to sort in ascending order; the down arrow can be clicked to sort in descending order.
3. Click the column selector to add or remove displayed fields; use the scroll bar to see additional fields or enter a term in the “Filter Column” field to search for a specific field.
4. Click the edit (pencil) icon to open the request record.
5. Click the 3-dot icon for the “Help”; click the “x” to close the page.

The ability to change the status of requests from Borrower Requests and Lender Requests displays will be in a future release.