Brief ILL outage Tue 1/20 10pm

The NHAIS ILL System will be offline for maintenance starting at 10 o'clock tonight (Tuesday, Jan. 20). Service should be restored in about 15 minutes. No changes to program functionality are expected.

SW van change Thu 1/15

Apologies for the late notice, but we needed to modify the SW ILL route today [Thursday, Jan. 15].

The libraries who received deliveries today are:
Andover
Grafton
Enfield
Grantham
Newport
Washington
Hillsborough
Henniker
Weare

The following libraries will not be receiving a delivery today:
Canaan
Etna
Springfield
New London
Newbury
Sunapee

Thank you for your understanding.

Best wishes,
Jacob Kowall
Reference Librarian
New Hampshire State Library 

2025 ILL borrowing by format

The Borrowing Activity by Format report was introduced last April and allows us to report the following numbers for requests created by all libraries in the NHAIS ILL System from January 1 to December 31 of 2025. Formats are determined by the coding in the bibliographic records used to create the requests (more on that below). Creating requests is one thing, getting them filled is another. Next to the counts below are the percentages filled or still in process, calculated from the number of requests created by format in 2025 and the number of requests that went unfilled by format last year.

Book          170,197     96% 
DVD          14,135       96%   
Large Print      8,743    94%    
Audiobook CD  2,976   96%    
Visual Materials 1,549  92%    
Audiobook      541        90%    
Music CD      352         92%    
Blu-ray           284         92%    
Audiobook Player 218   88%    
Computer Game     126  87%    
Archival Materials 50     86%    
Music Score      45          93%    
Videocassette    37         70%    
Kit                     34          91%    
Music Recording  31      81%    
Serial                     21     57%    
3D Object             18     78%    
Periodical             18     100%    
Braille                  13     77%    
Audiobook Cassette 12  58%    
Film                     12     92%    
Map                     12     75%    
eBook Reader      11     82%    
Game                     9     89%    
eBook                    8     88%    
2d Non-projected Graphics 5  100%    
Toy                        3     67%    
Computer Program 2    100%    
Flashcard                2    100%    
Computer File        1    100%    
eAudiobook            1    100%    
Music Cassette        1    100%    

Chances are some of those formats aren't what they say they are--items listed as "Film" are probably DVDs while most of the "Archival Materials" are likely regular print books. That's usually the result of a cataloger grabbing a MARC record with a title match while not paying attention to the format coding. Then there are the correctly coded records for print books with accompanying CD-ROMs--SHAREit has a habit of seeing those as eBooks.

Which formats do borrowers want extra time with? Below are counts of renewal requests submitted through the NHAIS ILL System in 2025.

Book            11,374
Large Print        528
DVD                 394
Audiobook CD  215
Visual Materials 44
Audiobook         26
Audiobook Player 13
Music CD          13
Computer Game  6
Blu-ray                4
Map                     4
Music Score        4
Archival Materials 3
Braille                 2
Audiobook Cassette 1
Film                    1
Music Recording 1
Periodical            1
Toy                      1
Videocassette      1

Disregarding formats, a total of 199,467 requests were created in the NHAIS ILL System last year, with 96 percent filled or still in process. 12,636 renewal requests were submitted. The 199,467 total for 2025 averages out to 16,622 new requests per month or 3836 per week.

 

No SE-A van Thu 1/8

I’m sorry about the late notice, but the SE-A van route is cancelled today [Thursday, Jan. 8]. The affected libraries are:

Nottingham 
Stratham
Greenland
Hampton
Seabrook
Exeter
Brentwood
Fremont
Kingston
East Kingston
Atkinson
Hampstead

Apologies for the inconvenience and thank you for your patience.

Best,
Jennifer M. Finch, MSLIS
Reference Librarian and State Data Coordinator
New Hampshire State Library 

ILL fixes Thu 1/8 10pm

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Thursday, Jan. 8) to install fixes for a couple of issues.

-When staff access a request record from the Borrower Requests or Lender Requests lists and change the status, the new status did not display after returning to the request list. This has been corrected so the updated status will display.

-The Top Requested Titles report could time out after 100 seconds and the report was not generated. This has been corrected.

No NC, SW-A, SW-B vans Wed 1/7

Due to a combination of weather, staff illness, and being short-staffed the following routes will not run today [Wednesday, Jan 7]:

North Country (NC):
Plymouth
Rumney
Wentworth
Warren
Lyme
Orford
Piermont
Haverhill
North Haverhill
Monroe
Woodsville
Bath
Lisbon
Littleton
Bethlehem
Twin Mountain

Southwest-A (SW-A):
Dartmouth College
Hanover - Howe
Lebanon
Meriden
River Valley CC - Claremont
Claremont
Walpole
Keene
Peterborough
Wilton

Southwest-B (SW-B):
Nelson
Alstead
Westmoreland
Chesterfield
Winchester
Richmond
Fitzwilliam
Rindge
Jaffrey
Hancock

We apologize for the inconvenience and thank you for your patience. If you have any questions or concerns, please contact Mindy directly at mindy.atwood@dncr.nh.gov. 

No NC Van Tues 1/6

Good morning, all,

The North Country ILL Van delivery route is cancelled for today (Tuesday, January 6, 2026.)  Affected libraries are as follows:

Whitefield
Dalton
Lancaster
Groveton
Stratford
Colebrook
Errol
WMCC - Berlin
Berlin
Gorham
Jefferson
Randolph
Jackson
Bartlett
North Conway
Conway

Best wishes,
Jen

Jennifer M. Finch, MSLIS
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources

NHAIS Help Desk hours

For many years we've said the NHAIS Help Desk is open whenever the State Library is open. Starting this week, though, the State Library building at 20 Park Street in Concord will be closed to the public on Wednesday mornings and Friday afternoons until further notice--but we'll still be here ready to respond to your Help Desk calls (603-271-2141) and e-mails (nhu-pac@dncr.nh.gov) Monday through Friday from 8 a.m. to 4 p.m. On holidays when the State Library is closed for the entire day, the NHAIS Help Desk will also be closed but you're welcome to leave a message.

No LR van Mon 1/5

The Lakes Region ILL Van delivery route is cancelled for today (Monday, January 5, 2026.)  Affected libraries are as follows:

Tilton
Franklin
Bristol
Meredith
Moultonborough
Wolfeboro
Gilford
Laconia
Belmont
NHTI
Bow
Concord Public

Best wishes,
Jennifer M. Finch, MSLIS
Reference Librarian and State Data Coordinator
New Hampshire State Library