New Request Again feature
The NHAIS ILL System will be offline briefly tonight (Tuesday, Dec. 30) starting at 10 o'clock. This service interruption is for a software update that includes a new feature.
Borrowers will now be able to create new requests from old ones. It's already possible to re-send a request that's in Unfilled, Canceled, or Expired status. The new feature allows a Complete request to serve as the basis for a new request. Bibliographic and patron data will be retained while the need-by date will be recalculated.
Select the desired request from the list of Complete requests on the borrower's side of the Request Manager. In the Borrower's Full Record Display, you'll see there's a new button: Request Again.
When the button is clicked, a new request form opens so staff can edit as needed. When you click Submit, a new request number (with its own history) is generated.
For libraries that allow patron-initiated requesting in the system, patrons will be able to create new requests from their own requests in Complete status. Logged-in patrons should go to Your Account > Items from Other Libraries.
Requests viewed this way will now be separated into Active and Completed requests. Choose the Completed tab and select the desired request. After clicking the Request Again button, a new request form will open that can be updated as needed. After clicking Submit, a new request number is generated.
