Veteran's Day, 11/11

With Veteran’s Day just two weeks from now, I have a plan in the works for making up stops for the once a week only library deliveries. It will hopefully look like this:

Monday 11/10:

Webster
Salisbury
Wilmot
Colby Sawyer
Sutton
Warner
Bradford

Wednesday 11/12:

Deerfield
Candia
Chester
Sandown
Danville
Plaistow
Newton
Raymond
Epping
Hampton Falls
Kensington
Litchfield

Thursday 11/13:
The north country route that is normally done on Tuesday’s will be done on Thursday this week. Those stops are:
Whitefield
Lancaster
Groveton
Stratford
Colebrook
Errol
Berlin Community College
Berlin
Gorham
Randolph
Jefferson
Jackson
North Conway
Conway

Jill M Witham
Van Service Coordinator
New Hampshire State Library

 

Brief ILL Outage Tue 10/28

The NHAIS ILL System will be offline briefly tonight (Tuesday, Oct. 28) starting a little after 10 o'clock.

 

This software update introduces a new download option for Reports (New).

Library staff can now export raw transactional data from SHAREit reports as CSV files. 

This new Raw Data option complements the existing PDF and Excel outputs by providing a data-only export for deeper analysis, filtering, and custom reporting in external tools.

When a user runs a SHAREit report in Reports (new), a new “Raw Data” format appears in the list of download options. Selecting it will generate a CSV file that includes only the data elements used in the aggregate report without charts or summaries.

NHAIS Help Desk e-mails

Our IT folks advise us there may be delivery delays for messages sent to the NHAIS Help Desk at nhu-pac@dncr.nh.gov this Tuesday and Wednesday (Oct. 28-29) while some hosting changes are implemented for that mailbox. If you need a timely response to a NHAIS issue on Tuesday or Wednesday, call the NHAIS Help Desk at 603-271-2141. Of course, a phone call is almost always the best way to let us know about urgent issues. Voicemail is available if the line is busy or we're otherwise unable to take your call.

Needs Assessment - MARC Records for NHAIS Libraries

Given the changed environment in the library cataloging world after the demise of Baker & Taylor, NHSL is asking NHAIS libraries to complete a short survey to give us a clear picture of the cataloging needs within your libraries. This input will guide our decision making as we move forward without the option of the BTCat MARC source we had expected to make available.

We are hoping to hear from ALL the NHAIS interlibrary loan participants and any other NH library that has thoughts to share on this topic. The survey will remain open until the end of the day on Monday, November 10, 2025. We are looking for as much input on this question as possible, so if you have an opinion about this please complete the survey, we will be able to tell if we got multiple responses from the same library and will take that into account when analyzing the responses. 

 

The link to the survey is https://www.surveymonkey.com/r/MARCfall2025 

Patron ILL logins

This message applies only to libraries that allow patron-initiated requesting in the NHAIS ILL System.

From the NHAIS mailbox:

"One of our ILL super-users contacted me just now to say she can't log into her NHAIS account. I tried her username and password and get an error message: 'Invalid Username or Password.' I tried logging in using my own patron username and password and it worked fine. Can you give me any insight?"

This situation almost always involves an issue with the patron account in the library's ILS. In this case, it turned out that Atriuum had placed a block on the patron account because she had 21 books overdue, with the maximum allowable set to 20. Another cause of login failure would be an expired account that needs to be renewed. SHAREit doesn't store that information--it checks with your ILS every time your patron logs into SHAREit.

Z-targets back

The Z-targets that went offline late last week are once again returning results to NHAIS ILL System searches. Borrowers whose requests went Unfilled in recent days may want to try again. Affected libraries were left off lender lists of requests created during the outage so choose Rebuild Lender List on the Borrower's Full Record Display. DO NOT use Rebuild Lender List with multi-copy requests. Get in touch with the NHAIS Help Desk if you need help with a particular request: nhu-pac@dncr.nh.gov or 603-271-2141.

Brief ILL outage Tue 10/14

The NHAIS ILL System will be offline briefly tonight (Tuesday, Oct. 14) starting at 10 o'clock. The software updates being installed don't include any user-facing changes. 

No SE-C van Tue 10/14

Due to circumstances beyond our control, we need to cancel most of the SE-C van route for tomorrow (Tuesday, Oct. 14). There are a few libraires on that route that only receive one delivery a week. I’m going to have another driver make a few extra stops so that these libraries will receive a delivery this week. The SE-A route will go as follows:

Candia
Chester
Sandown
Danville
Hampstead
Atkinson
Plaistow
Newton
Kingston
*Exeter
*Epping
Fremont
Raymond
*Deerfield

All the other libraries on the SE-C route will receive a delivery later in the week.

Take care,
Jill M Witham
Van Service Coordinator
New Hampshire State Library
 

19 ILL Z-targets offline

There are now 168 catalogs configured as Z-targets in the NHAIS ILL System. Since at least last Friday morning, 19 of those targets--all Destiny catalogs hosted by Follett--have not been responding to our ILL program. Follett is aware of this issue. Until it's fixed, affected libraries won't be added to the lender lists of newly created requests. For requests created before the outage began, automated availability checks cannot be performed so affected libraries will be asked to respond to requests even if the requested item is currently checked out.