Brief NHU-PAC searching outage Fri 5/10 7:35am

There will be a brief interruption of NHU-PAC searching starting at 7:35 Friday morning (May 10).  This is to install updated search indexes.  Searching service should be restored within 5 minutes.

NHU-PAC ILL searching error followup

Wednesday, May 8: It has been brought to my attention that the last system status message posted on this blog (Monday morning at 7:55) may have left the impression that there's still an issue with ILL searching.  The system problems observed early Monday were resolved by 8:15 that morning.  If you observe other issues with the NHU-PAC, please notify NHAIS Services at 271-2141.

ILL searching error

Monday, May 6, 7:55 a.m.: NHU-PAC ILL searching yields "Connection timeout" message.  More parts of the system will need to be reset--expect parts of the NHU-PAC to be offline between now and 8:15 a.m.

NHU-PAC searching error

Monday, May 6: NHU-PAC searches were yielding error messages this morning.  After restarting parts of the system, all appeared normal as of 7:47 a.m.

Routing slips for NHSL van service

Hello folks,

I know you’ve heard this message before, but it bears repeating since we are challenged on a daily basis to sort books into the correct bins based on the information on a routing slip.

Please read the instructions on our website about how to prepare routing slips for materials sent on the van. It is important that routing slips be legible and follow the format we describe in the directions.

We need more than just the name of the town (does a book for “Manchester” go to the City Library, the Community College, St. Anselm, or another library?). And be careful of abbreviations (is the book for “Manchester C” going to the City Library or the Community College; is the book for “N Hampton” going to North Hampton or New Hampton?). So please include the name of the town, then the name of the library on the routing slip.

AND, remember that many small libraries are receiving their materials in a bin going to a larger library. For instance, Keene receives books for Alstead, Marlow, Richmond, Stoddard, etc. The books for those smaller libraries are all going into the Keene bin. That is why we ask you to format the routing slip like this:

                TO:  Keene

                         Keene PL

                FOR: Marlow PL

The person sorting books should not be looking for a Marlow bin, they need to put it in the Keene bin. And when Keene gets the books, they will know that book is for Marlow, not them.

Our van directory is online and can be printed off. Please make sure it is used by staff addressing items for the van. When it says “Plainfield (Philip Read Memorial Library)[via Meriden]” that means Plainfield receives their materials via drop off at Meriden. So the routing slip should say:

                TO: Meriden PL

                FOR: Plainfield

I hope this all made sense and I hope you will all please make use of our van delivery materials. Thank you

Donna V. Gilbreth

Supervisor, Reference and Information Services

New Hampshire State Library

20 Park Street

Concord, NH 03301

603-271-2060

donna.gilbreth@dcr.nh.gov

Another NHU-PAC outage

This morning's restart hit a snag and we need to try it again. The NHU-PAC will be restarted again in the next few minutes and will be down for about 5 minutes. Holdings Maintenance will take about 10 minutes to become available. Sorry for the additional down time.

Brief NHU-PAC outage Tue 4/30 9:15am

There will be a brief (less than 5 minutes) NHU-PAC outage starting at 9:15 this morning (Apr. 30).  Additionally, the ILL program will be offline for less than a minute around 10 a.m.

Brief NHU-PAC outage Tuesday, April 30th

Because it is last Tuesday of the month, NHU-PAC servers will be restarted between 7:30 and 8am tomorrow.  The system will go offline no earlier than 7:30am and most services should be up and running again by 8 but Holdings Maintenance may take a little longer.  Later in the morning, there will be a brief (< 1 min.) interruption of the ILL program for maintenance purposes.  Expect this to happen around 10am.

New Van Has Arrived!

Finally, we have received our new delivery van! That means we now have a full complement of vans and can return to our regular delivery schedule (see schedule at http://www.nh.gov/nhsl/services/librarians/van_delivery/documents/dailyroutes.pdf). We can now deliver to all of the Capital District on Wednesdays, since we have more than a car available. And, we can now resume the Friday Lakes Region route. They are resuming this week.