March 27, 2015

NHU-PAC ILL update

Friday, March 27, 3:25 p.m.: I was hoping that by now I'd have a better idea of when the new part will be arriving.  Watch for an update Monday.  

NHU-PAC ILL update

Friday, March 27, 10:25 a.m.: I hope to post another update before the weekend starts but for now I'll leave you with a quick message that it's highly unlikely the ILL server will be back in business until sometime next week.  Please plan accordingly.

March 25, 2015

NHU-PAC ILL update

Wednesday, March 25, 3:15 p.m.:  The replacement part has been located and a quote has been received.  Now we need to arrange payment, shipment, installation, and configuration.  Plan on at least one more day without NHU-PAC ILL.

March 24, 2015

ILL Contact List Updated

We are having issues with the ILL server today (check out today's update if you haven't already).

Given that we don't know how long the repair will take, it seemed like a good time to update the contact list of ILL participants. I have added to the ILL Resources page new lists (in pdf format), one by HSA code and one by town, of the NH libraries who currently participate in NHAIS ILL.

This contact list is based on the database NHAIS Services keeps of library contact info. If your info is out-of-date on the list it is because your NHAIS Services info is also out of date. You can send corrections via email to and they will be included in the list next time we issue an update.

NHU-PAC ILL still offline

Tuesday, March 24, 1:10 p.m.:  A hard drive failure appears to be why NHU-PAC ILL isn't working today.  We need to arrange for installation of a replacement drive and it's a pretty good bet that won't happen today but we're working on getting the server fixed as soon as possible.

NHU-PAC ILL offline

Tuesday, March 24, 7:45 a.m.: NHU-PAC's ILL server isn't responding this morning.  We're looking into it.  All other NHU-PAC functions are working as usual.

March 20, 2015


Hello. My name is Christine Martin and I'm the new Data Control Clerk for the NH State Library NHAIS Services. My email address is I will be taking over the duties of Michelle Reed. I'm happy to be here and look forward to working with all of you.

March 17, 2015

ILL St. Patrick's Day Oddities

We have had a few reports this afternoon of people trying to request various items through ILL and getting a weird screen instead of the request screen they expected. It hasn't been with every request, and we haven't identified a pattern. So far most people have been able to resolve the issue and place their request by closing and then reopening their browser.

We will continue to monitor this issue. If it happens to you and restarting your browser doesn't resolve it please email us and let us know what item you were trying to request and what browser you were using.

February 25, 2015

Brief NHU-PAC searching outage Thu 2/26 7:35am

There will be a brief interruption of NHU-PAC searching starting around 7:35 a.m. on Thursday, February 26, to install updated keyword indexes.  Searching should be restored within 5 minutes.