April 17, 2014

NHAIS Help Desk e-mail

Thursday, Apr. 17: While network cables are reconfigured at the main State Library building this afternoon, the NHAIS Help Desk (and most of the follks working in this building) will be unable to receive or respond to e-mails.  The NHU-PAC should continue to be available as usual.  If you need to report a problem with the NHU-PAC any time after noon today, please call the NHAIS Help Desk at 271-2141.  Any e-mails you send to the Help Desk this afternoon won't be seen until tomorrow.

March 26, 2014

NHAIS Help Desk e-mail

Wednesday, Mar. 26, 12:05 p.m.: NHAIS e-mail problems have been resolved and we're now able to get at the NHAIS Help Desk mailbox.  You may reach the NHAIS Help Desk via e-mail or telephone 271-2141.

Reaching the NHAIS Help Desk

Wednesday, Mar. 26: NHAIS Services is experiencing e-mail difficulties this morning.  Expect a delay if you've sent us a message.  If you have an urgent need to reach the NHAIS Help Desk, please call our regular number: 271-2141.

March 24, 2014

Brief NHU-PAC outage Tue 3/26 7:35am

NHU-PAC servers will be restarted Tuesday morning, March 26, starting around 7:35 a.m.  The NHU-PAC should be back online in about 10 minutes, except that Holdings Maintenance sometimes takes a few extra minutes to be restored.  Also, there will be a brief interruption of the ILL program starting at 9 a.m. and lasting no more than a minute.

Although there have been other interruptions of service, this is the first NHU-PAC server restart since February 11.  It marks a return to our last-Tuesday-of-the-month server restart schedule, the one noted on our Known Issues page.  Starting at the end of last August, we had to restart our servers (and consequently take the NHU-PAC offline) on a nearly weekly basis.  It took months of changing settings and seeing what happened the following Monday or Tuesday but SirsiDynix finally got to the right combination that has the NHU-PAC back on track with less downtime.

March 14, 2014

NHU-PAC connectivity, continued II

Friday, Mar. 14: Having now talked to most of the people who reported problems using the NHU-PAC on Wednesday, I believe the networking issues are fixed -- but if you run into an issue, please give the NHAIS Help Desk a call (271-2141) with specifics about what page you were on and what you were trying to do.  Thanks.

NHU-PAC connectivity, continued

Friday, Mar. 14: While some of the users I heard from Wednesday report that they've been able to use the NHU-PAC successfully since then, I heard from another user this morning about continued problems.  The NHU-PAC is up and running but there seem to be sporadic network issues which are keeping people from getting tasks done.  I'll continue to work with the state's network operations people to figure this out.

March 13, 2014

North Country Van Delivery Route Cancelled Today, 3/13

Today’s North Country Van Delivery Route is cancelled due to the weather.  To see which libraries this affects, please visit http://www.nh.gov/nhsl/services/librarians/van_delivery/thursday.html

All other routes have gone out as scheduled.  If this changes I will post the changes to this blog.


Diana DeCota,
Library Technician II
NH State Library

March 12, 2014

NHU-PAC connectivity

Wednesday, Mar. 12: There seems to be an issue with the state's network today which is causing libraries to have problems connecting to (or staying connected to) the NHU-PAC.  We've reported the issue to the state's network operations people.

Today's Capital District Van Delivery (3/12)

Today’s Capital District Van Delivery will be done in a mixed order today.   You should receive your delivery today, but most likely not at the time you normally do.  If the weather worsens and Jill decides to return to the State Library early, I will notify you with another e-mail.  The affected libraries are:

Concord’s Community College (NHTI)
NH Law Library

All other van routes have gone out as scheduled for today.


Diana DeCota,
Library Technician II
NH State Library