December 19, 2014

Christmas Week

With Michelle's retirement we are very short staffed here in NHAIS Services. We hope this will be a short-term problem and David and I have worked out a plan that we think will keep most things moving along (a bit slower than previously, but moving along). Next week, however, is an exception.

Between December 22 and December 26, 2014 David Harris will be holding down the fort on his own. Here is what that means for NHAIS libraries:

  • The NHAIS Help Desk will be covered between 7:30 and 3:30 every day except Christmas. if you have having a problem with the NHU-PAC please call 271-2141 or send an email to

  • Go ahead and send files (additions and deletes) as usual, but don't worry if you don't hear back from us right away that we got your file. We will respond to all the emailed files to let you know they were received, but it may be the first week of January before everything gets replied to. If you haven't heard from us by January 9th about a file you sent in 2014 please call to follow up on it. 

December 16, 2014

More Retirement News

Stanley Arthur, veteran van driver for the Southeastern van route, will be retiring at the end of December. He will be greatly missed by us and his library customers. We do hope to have him back in a part-time capacity in the new year.

We will be pursuing replacement (part-time) drivers as soon as the state process allows. In the interim, we will cover all the van routes as best we can with available staff. But we expect some cancelled routes here and there, unfortunately.

Donna Gilbreth
Supervisor, Reference and Information Services Section
New Hampshire State Library
20 Park Street
Concord, NH 03301

December 15, 2014

ILL and cataloging training

As previously announced, the Using the NHU-PAC for Interlibrary Loan class will be offered online Tuesday morning (Dec. 16) starting at 9:15.  If you'd like to participate, it's important that you register before 2 p.m. today.  See registration instructions on the NHAIS Services training page.

Also this week, I'm offering an online workshop on using MarcEdit to search the NHU-PAC, download MARC records from the NHU-PAC, and (optionally) add call number information to the records before sending to NHAIS Services so holdings for new items in your collection will be reflected in the NHU-PAC.  The workshop will start at 1:30 p.m. on Wednesday (Dec. 17).  The demo part of it will take about 15 minutes and then I'll take questions.

The workshop is chiefly aimed at libraries that do not currently have an automated catalog but anyone who'd like a look is welcome to participate.  Unlike the ILL class, no advance registration is required for the cataloging workshop.  To participate, you'll need to be able to use GoToMeeting and be able to hear audio (via speakers or headphones) from your computer.  You don't need a microphone--participants will be able to submit questions through their keyboards.  To attend the workshop, go to the NHU-PAC at least 5 minutes before the start time, click on the HELP! tab, click on the Help Desk Drop In subtab, and follow prompts to launch Citrix GoToMeeting.  (Registrants for the ILL class should use the link sent to them to join the class.)

On-demand videos on exporting records from various automation systems are in the works. I hope to have them available before the end of the year.

December 12, 2014

Retirement News

Michelle Reed, who has been with the NHSL since 2002, will be retiring next week. Her last day in the office will be Thursday, December 18, 2014.

After the 18th Michelle's email address will be disabled, so please make sure you are sending files and help desk messages to the NHAIS inbox (where they should have been going anyway). That address is

We expect to hire a replacement for Michelle and will post the open position as soon as the NH Dept of Personnel gives the OK on the paperwork we submitted to them.

ILL class next Tuesday morning

NHU-PAC interlibrary loan training will be offered online next Tuesday morning, December 16, starting at 9:15.  See the "How to Register for Classes" section on the NHAIS Services training page for details and to sign up for the class.

Registrants will be sent login information on Monday.  We're using GoToMeeting for this.  You can check out the GoToMeeting FAQ page (especially the Attending an Online Meeting part) ahead of time to get an idea of how it works and whether your equipment meets the minimum standards.  You don't need a microphone--a text chat option will be used for questions or comments from participants.  You should be able to hear the instructor's audio through speakers/headphones/earphones attached to your computer but there's a dial-in option (regular long distance phone charges apply) if needed.

In coming months a reworked Introduction to NHAIS class will be offered that reflects recent NHU-PAC cataloging changes.  Online videos on how to add holdings to the NHU-PAC are in the works.  There's already a video on how to delete NHU-PAC holdings.

If you have questions about NHU-PAC training or using the online registration system, contact the NHAIS Help Desk via e-mail or phone 271-2141.

December 11, 2014

Van Delivery News - Holiday Closings, December 2014/January 2015

December Holidays:

The New Hampshire State Library will be closed on Thursday, December 25, 2014 for Christmas.

There will be NO VAN DELIVERY on that date.  Christmas Eve day and the day after Christmas the NH State Library is OPEN and the vans are scheduled to run their normal routes.  If it is your day (Wednesday/Friday) for delivery and you don't want the driver to stop on that day, please let us know as soon as possible.

January Holidays:

The New Hampshire State Library will be closed on the following dates in January.

  • Thursday, January 1, 2015, New Year's Day
  • Monday, January 19, 2015, Martin Luther King Jr./Civil Rights Day
There will be NO VAN DELIVERY on those dates.  New Year's Eve day and the day after New Year's the NH State Library is OPEN and the vans are scheduled to run their normal routes.  If it is your day (Wednesday/Friday) for delivery and you don't want the driver to stop on that day, please let us know as soon as possible. 

Our drivers leave very early in the morning....
Please do not wait until the day before to let us know you don't want a delivery. 

For a complete list of all of the holidays the State Library is closed, please visit (the van delivery instructions) and scroll down to "NO Van Service".

If for any other reason (e.g. bad weather) van service on a particular route(s) does not operate, libraries will be notified via an e-mail message and this blog. If your library does not receive van service on a particular day, please check your e-mail and this blog before calling the State Library.

Please remember to properly label each item which you are sending via the Van Delivery Service. This will help ensure these items make it to the correct destination in a timely manner.

If you need a refresher on how items should be marked for the van, please refer to the Van Delivery Service - Instructions,, and scroll down to number 3 of the guidelines, "Addressing material to be sent on the van".

To print a current van directory list arranged in alphabetical order by library, please use the PDF version which is available at
You will need Adobe Acrobat Reader to view and print this pdf file. If you do not have it installed on your machine, you may down load it for free from

Due to the ever increasing load of materials transported by the New Hampshire State Library van delivery system, our vans can reach maximum capacity before the end of a van route, especially following long weekends and holidays. Our drivers can decline to accept materials if they feel they cannot fit them safely on their van. We are also asking libraries to please be aware of volume during times when there is likely to be a problem. You should prioritize your materials to be picked up, in case some items must be left until the next van pick up. That will allow us to immediately transport the most important items as quickly as possible.

If you have any questions you may contact Donna Gilbreth at 271-2060 or Diana DeCota at 271-2206.

Thank you for your cooperation in this matter.

NHU-PAC is back

Thursday, Dec. 11, 10:18 a.m.: All done.  The NHU-PAC is back to normal.  If you find anything not working as it should be, please call the NHAIS Help Desk at 271-2141.

December 10, 2014

NHU-PAC offline Thur. 12/11 10am

As happened last Thursday, the NHU-PAC will go offline at 10 a.m. this Thursday, December 11, for some hardware work. Based on last week's experience, the outage should last no longer than half an hour.  A message will be posted when everything's up and running. As before, this work is happening during the day because of the availability of technicians.

December 4, 2014

NHU-PAC is back

Thursday, Dec. 4, 11:20 a.m.: The NHU-PAC is back online after some maintenance work.  If you find any parts of the system not working as usual, please call the NHAIS Help Desk at 271-2141.