November 9, 2011

ILL status timeouts

With NHU-PAC's ILL program up and running for its first full day of service since the weekend, you may find that some requests which were Pending when you last were able to check on them have now moved to another library in the lender string or gone Unfilled.

Borrowers should check for Unfilled requests in Request Inquiry. If the request went Unfilled after last Friday (Nov. 4), it might be worthwhile to create a new request for the same item. If you don't know how to use Request Inquiry, check this FAQ.

Also note that some lenders may have sent materials without being able to change the status to Shipped in the ILL program. This may lead to the borrower receiving more than one copy of the requested item, a circumstance covered in this FAQ.

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