February 2, 2012

ILL Recovery - My two cents

A question has come up on the listservs about dealing with pending requests today (step #1 of my earlier posting). I stand by the task list from before, but realize some more detailed clarification might help.

Based on the listserv discussion, and talking it over with David Harris (who deserves most of the credit for getting the ILL getting fixed), here is our recommendation:

  • Use request inquiry to look at "pending" requests made by YOUR library and cancel any of them that you no longer need because you have gotten via email or other arrangement
  • Review your incoming requests and mark as "shipped" any requests that you were working on (they are currently in pending status) when the system went down and that you sent to the requesting library. If you do this today they can be tracked from this point on as usual

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