How to get ILL back on track TODAY

Our ILL server has been resurrected!
Our tests indicate that all data that was there when it went down (Thursday, Jan. 19, a bit before 11:50 a.m.) is still there.
This means that to get everything back on track each ILL library needs to do some catching up. Here's what needs to be done:

STEP #1 - URGENT!
Set to "shipped" all materials you sent to someone based on a NHAIS ILL request you had in hand when things went down. If this is not done today (which is January 19th in the ILL "clock" - tomorrow will be February 3rd) requests from January will go "Unfilled" overnight tonight. After today (Feb 2) the request will go "Unfilled" in the system and will need to be handled as if it were an out-of-system request from this point on. No, there is nothing we can do about this, even if your library is closed on Thursdays.

STEP #2
Set to "Received" any requests for which you got materials from someone based on a NHAIS ILL request, including any that you have already sent back to the lending library. Note: If the item didn't get "shipped" in the system prior to the end of the day on Feb. 2 you will get an error message on this. After today (Feb 2) the request is "Unfilled" in the system and needs to be handled as if it were an out-of-system request from this point on.

STEP #3
Set to "Returned" any requests for which you sent back the borrowed materials for a NHAIS ILL request while the system was down.  Note: As with the "received" step, if the item didn't get "shipped" in the system prior to the end of the day Feb. 2 then you will get an error message on this.


STEP #4
Complete transactions for materials you got back from borrowing libraries while the system was down. It may be best to wait a day or two to do this so that the borrowing library has had a chance to "receive" and "return" the items in the system.
If you find anything amiss in the ILL system -- aside from duplicate search results which we know about -- please contact the NHAIS Help Desk at 271-2141.