Item Not Received notice changed

The NHAIS ILL System can send e-mail notices to staff when certain actions happen, usually changes in the status of a request. See the Email Notices to Staff form for options.

The wording on the Item Not Received and the Overdue Item Not Received notices sent to lenders has been changed to make it clear that the notification was prompted by a system-initiated status change. The previous wording wrongly indicated that the borrowing library had changed the status of a request. Items automatically go to Not Received status after 21 days in Shipped status. Lenders receiving such notices should get in touch with borrowers to see if they forgot to mark a request Received or if the item is Lost.