Trouble submitting ILL requests
A bug has been discovered which is causing the NHAIS ILL System to "hang" in a particular circumstance: when staff at libraries offering patron-initiated requesting override a limit on the number of requests. Five libraries have been unable to submit requests since Friday (March 18) because of this problem. Auto-Graphics is now aware of the bug and is working to fix it.
We've developed a workaround that's allowed affected libraries to place requests. If you find yourself facing the same problem, please get in touch with the NHAIS Help Desk via e-mail or phone 603-271-2141.
[This post edited 1/16/24 to update a link.]
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