September 12, 2024

Request Manager (and other) oddities update

It's been 8 weeks since a software update brought some unforeseen changes to how the NHAIS ILL System works. The big issue of potential lenders being left off of lender lists has been corrected (although we still have one lender with special circumstances that we're working on) but some smaller issues remain.

Updating some issues mentioned before:

-If you're missing columns in Request Manager lists, you'll need to take care of that yourself. Also note that the new "ISSI Lender" and "Outside Library" columns added in July serve no useful purpose in our configuration of SHAREit and can be hidden. Also, the "Owned By My Library" column only matters in Awaiting Approval.
-The lender count display when using the Multi Copy function has been adjusted so it now shows the number of libraries set up in the NHAIS ILL System. However, only about half of those libraries actually participate in the ILL program. Previously, the count display showed the number of catalogs searched and it remains to be seen whether that will be restored.
-"Serviceacct" is still showing up (usually as the third step) in many request histories although it should be hidden.
-For NHU-PAC records, the system control number rather than the OCLC control number appears in field 001 in the MARC Display and in downloaded records. While this issue continues being investigated, note that the OCLC control number appears in field 035 (which is repeated--an issue which is expected to be fixed next month).

Now, some other issues not previously mentioned here that remain under investigation:

-Requests with no lenders found used to go to Unfilled status after being submitted but now they're going to Awaiting Approval.
-Libraries configured to receive system notifications when a request is in Awaiting Approval are now getting notifications any time a request is created.
-A vertical pipe is showing up in call number displays under Where To Find It when the target catalog has elements of the call number spread over repeated subfields.

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