Holidays and Retry

Starting with Independence Day last year, NHAIS Services has been setting all locations in the ILL system to be on vacation for certain holidays. The goal is to avoid automatic time-outs by allowing an extra day for a potential lender to respond to a request. It's not supposed to interfere with creating and responding to requests on the holiday for those libraries that choose to do so--but we have evidence of requests created Monday (Presidents Day) going immediately to Retry status when they should have stopped at a potential lender who'd be back in business Tuesday. If this happened to you, choose Approved-Send and Submit for your requests in Retry. We've reported the issue to Auto-Graphics support.