Days to Respond

A recent software update in the NHAIS ILL System changed the way days are counted when determining how long a request can remain unanswered at a library before it automatically moves on to another potential lender. The day a request first appears as Pending at a location, whether first thing in the morning or late at night, now counts as Day 0 rather than Day 1. To compensate, the Days to Respond setting in the Participant Record has been changed for all libraries from 4 to 3 to maintain previous behavior. In effect, a request will still wait for a response 3 full days and a fraction of a 4th day. The settings change is now reflected in a 2022 blog post explaining the Participant Record.