ILL fixes and enhancements Tue 5/13 10pm

The NHAIS ILL System will be offline briefly tonight (Tuesday, May 13) starting at 10 o'clock to allow installation of program updates.

In results from the new Borrower Requests and Lender Requests searches (under Staff Dashboard > ILL Admin), on some screens the edit icon may require a horizontal scroll in order to be visible on the far right of the screen. To enable easy access to request details, the title (on the left) will now display as a clickable link to open the full request record. This restores the functionality of the previous request searches.

Two of the reports under Staff Dashboard > Statistics > Reports (new) are being updated. Lender Response Requests and Filled Borrowing Requests will now show the system (NHAIS), library ID (HSA code), and trading partner (town/library name) in separate columns. Currently, the system name and town/library name (e.g., NHAIS - Concord - NHSL) appear in a single column.

The rest of tonight's changes affect only libraries that offer patron-initiated requesting.

Limits can be set in the system to prevent patrons from placing more than the allowed number of requests. Prior to tonight's update, requests in Awaiting Lenders status (used while the lender list is built) did not count toward the ILL Request Limit and did not display to patrons in their Items From Other Libraries list. With this release, requests in Awaiting Lenders will count toward the ILL Request Limit and will show in the patron’s Items From Other Libraries list with a default message of “This request is processing.” This change will prevent patrons from circumventing the ILL Request Limit by placing several requests in quick succession while the lender lists are being built.

Also, requests in Pending Cancel status were not displayed when patrons viewed their Items From Other Libraries in their account but were counted as active. That could prevent additional requests based on the patron’s ILL Request Limit. Requests in Pending Cancel will now display. Statuses considered active were reviewed and made consistent across different configuration types to correct reports of ILL limits not behaving as expected.